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Forum: Contact Center Applications 04-04-2011, 11:03 AM
Replies: 2
Views: 15,527
Posted By jimen3
CMS MIGRATION OF DATA to an existing and same version of cms server r14

What procedure/process can we use to migrate data from a server r14.aa.h to another existing cms server with the same version r14.aa.h . Reason of transfer is due to end of life of the other cms...
Forum: Contact Center Applications 04-04-2011, 10:55 AM
Replies: 4
Views: 22,227
Posted By jimen3
use ssh tectia... u will just put the filename...

use ssh tectia... u will just put the filename and extract it
Forum: Contact Center Applications 04-04-2011, 10:49 AM
Replies: 2
Views: 15,876
Posted By jimen3
didnt help, it was advised by avaya as well...

didnt help, it was advised by avaya as well before, cms was rebooted 2-3 times as well, no impact.
Forum: Contact Center Applications 04-04-2011, 10:44 AM
Replies: 5
Views: 67,274
Posted By jimen3
there are too many reasons, could be cms version...

there are too many reasons, could be cms version u put on the setting of cms server on the application, .dll files must be installed, could be your computer dependencies, version of your computer...
Forum: Contact Center Applications 01-25-2011, 11:49 AM
Replies: 4
Views: 25,631
Posted By jimen3
correct, it is also like comparing a vdn report...

correct, it is also like comparing a vdn report values to split skill report values. acd calls counting and timing starts when call is answered or reach a particular terminals. calls offered is not...
Forum: Contact Center Applications 01-25-2011, 11:43 AM
Replies: 3
Views: 24,720
Posted By jimen3
odorn is correct. I'm not sure with avaya linux...

odorn is correct. I'm not sure with avaya linux but in unix solaris, you can check a file wherein you can check if the group or userid is the same as root, then privilege is the same as root, if not...
Forum: Contact Center Applications 01-25-2011, 11:36 AM
Replies: 1
Views: 14,347
Posted By jimen3
CMS transfer data from local cms to other country

Hi all,

If I have 2 cms data named as a sample:

a) cms server singapore
b) cms server USA

How can i transfer specific data from cms singapore to cms server USA?

I have check R3...
Forum: Contact Center Applications 01-23-2011, 10:36 PM
Replies: 2
Views: 15,876
Posted By jimen3
CMS R15 shows MBUSY

HI,

Anyone who knows about CMS R15 shows MBUSY issue? We are supporting a 24/7 operating call center and we were advised that busy out /release is an effective way to resolve the case, however it...
Forum: Contact Center Applications 01-23-2011, 10:26 PM
Replies: 3
Views: 14,979
Posted By jimen3
ACW not appearing on cms report

Hi,

We have a connection between pbx aic and cms. The cms supervisor does not
show value for acw on the report.

current set up with aic is auto-in. Someone has advised me to have the log-in...
Showing results 1 to 9 of 9

 
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