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Forum: IP Office Contact Center 11-13-2018, 06:18 AM
Replies: 0
Views: 1,025
Posted By cflowe
Softphone and Agent Desktop

Hello Folks,

We've recently migrated from CS1K and AACC to IPO R11 with Contact Center Select.

We're aiming to employ some remote contact center agents who will take a high volume of forced...
Forum: Contact Center Applications 07-31-2017, 07:09 AM
Replies: 1
Views: 1,723
Posted By cflowe
Multimedia Administration – time based e-mail rule, possible?

Folks,

AACC 6.4 (AML flavour)

We’ve a requirement to deliver an e-mail contact to different skillsets depending on time of day. E-mails that come in overnight are to be treated with a lower...
Forum: Contact Center Applications 11-23-2016, 04:08 AM
Replies: 2
Views: 2,856
Posted By cflowe
Hello, We've experienced the same with exact...

Hello,

We've experienced the same with exact same setup as this.

Does not just restarting CrystalReports service fix?

We were advised by our partners that "the latest theory is that having...
Forum: Contact Center Applications 11-21-2016, 06:46 AM
Replies: 0
Views: 2,106
Posted By cflowe
AAAD, Citrix, Win2016

Hello All,

We're in the process of upgrading our Citrix solution to 7.11 which will run on Windows 2016 boxes.

Doesn't look like our version of the agent desktop (6.4) is compatible.
...
Forum: Contact Center Applications 12-03-2015, 04:33 AM
Replies: 2
Views: 5,050
Posted By cflowe
Hi Paul, Thanks for taking the time to reply...

Hi Paul,

Thanks for taking the time to reply and the useful info.

I'm still looking into this but after testing it would appear from the CBC that in our system (CS1K AACC SP14 with IP handsets)...
Forum: Contact Center Applications 11-27-2015, 06:39 AM
Replies: 2
Views: 5,050
Posted By cflowe
Question Return to Queue Stats

Hi Folks,

I've been asked to explain return to queue data from historical reports.

We used a forced call presentation calls with the delay timer set to 0.

We have a number of legitimate not...
Forum: Contact Center Applications 06-09-2015, 03:28 AM
Replies: 1
Views: 2,737
Posted By cflowe
Pause when dialing on outbound campaign

Howdy Folks,

First post so please bear with me!

In our attempts to become PCI complaint we have engaged a 3rd party. We call them, stream DTMF tones of the customer and a bridged conference is...
Showing results 1 to 7 of 7

 
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