Forum: IP Office Contact Center
05-15-2018, 05:35 AM
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Replies: 1
Views: 2,959
Phatom Calls
Is there a way to release these calls without having to reboot the Watchdog service?
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Forum: IP Office Contact Center
04-17-2018, 07:12 AM
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Replies: 0
Views: 3,696
Dollar and Cents
Is there a way to get the IVR to recognize a dollar amount from a database. Currently it is rounding off the value to the nearest dollar amount. I understand this is because the IPOCC only...
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Forum: IP Office Contact Center
11-10-2017, 06:32 AM
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Replies: 0
Views: 2,291
Loop IVR while waiting for agent answer.
I have attempted several ways to loop the call back IVR in a topic. I would like the timing being done on the task flow side to keep IVR ports from being used except when playing the call back IVR. ...
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Forum: IP Office Contact Center
09-27-2017, 05:36 AM
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Replies: 1
Views: 2,293
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Forum: IP Office Contact Center
09-27-2017, 05:35 AM
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Replies: 4
Views: 5,140
Correct
You are correct. Install license just shows the path to install the licenses. View licenses capacity is the correct answer.
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Forum: IP Office Contact Center
09-07-2017, 07:50 AM
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Replies: 1
Views: 2,437
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Forum: IP Office Contact Center
09-07-2017, 07:49 AM
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Replies: 3
Views: 4,852
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Forum: IP Office Contact Center
08-31-2017, 05:42 AM
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Replies: 0
Views: 2,154
Payment Solution option for IPOCC
Has anyone been able to integrate a payment service option within IPOCC? I am looking for servicing options for this for a customer requirement. If complete integration is not an option I am open...
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Forum: IP Office Contact Center
08-03-2017, 04:54 AM
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Replies: 4
Views: 3,232
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Forum: IP Office Contact Center
06-14-2017, 04:59 AM
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Replies: 1
Views: 3,640
Upgrade
If you have maintenance support, which you should, then the licenses is free but the labor to do the upgrade would not be unless there is some sort of maintenance agreement in place with the vendor...
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Forum: IP Office Contact Center
04-06-2017, 05:38 AM
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Replies: 6
Views: 6,499
It will
You can show the call back and the number that will be called back in elements on the telephony screen with the queue lists if you show the right counters.
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Forum: IP Office Contact Center
03-21-2017, 05:34 AM
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Replies: 1
Views: 2,633
Task Tag
You could use task tags or a variable to alert supervisor on UI and change color when the threshold is hit.
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Forum: IP Office Contact Center
03-03-2017, 05:44 AM
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Replies: 2
Views: 6,073
Post Dial
The is a post dial option in Voicemail Pro that may be able to be incorporated somehow.
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Forum: IP Office Contact Center
02-22-2017, 05:26 AM
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Replies: 2
Views: 3,110
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Forum: IP Office Contact Center
02-16-2017, 07:27 AM
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Replies: 2
Views: 3,110
IPOCC R10 IPOSS Upgrade
Has anyone proceeded an IPOSS upgrade request for IPOCC R10? I am being told it is done the same way an IPO R10 upgrade is done through OneSource but I have reviewed the entire process and I see...
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Forum: IP Office Contact Center
02-16-2017, 05:21 AM
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Replies: 7
Views: 6,654
Something to think about
It almost sounds like twinning would work for this if you could get the IPOCC to pass the caller id of the caller to the IPO when connecting with the external destination. Just to see what is passed...
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Forum: IP Office Contact Center
02-15-2017, 12:24 PM
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Replies: 7
Views: 6,654
Try this
They adding caller ID to the Contact Center Extension in IP Office either through short codes or SIP information on the user.
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Forum: Small and Medium Business Communications
10-17-2016, 10:12 AM
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Replies: 3
Views: 5,867
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Forum: Small and Medium Business Communications
09-30-2016, 05:30 AM
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Replies: 3
Views: 5,867
RTCP Collector
Can anyone advise on a good RTCP Collector program to use with IP Office 10?
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Forum: IP Office Contact Center
09-19-2016, 10:03 AM
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Replies: 1
Views: 2,781
Hyperlink on Telephone UI
Is there any way to have a hyperlink in the Telephony UI screen? I need to have something that can be clicked to launch a browser.
I see the hyperlink element in the Supervisor Realtime screen so...
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Forum: IP Office Contact Center
09-16-2016, 02:20 PM
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Replies: 3
Views: 5,168
Thanks
Thanks for the information guys. Think I will go the Web Interface path since I am not a web guy.
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Forum: IP Office Contact Center
09-15-2016, 10:27 AM
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Replies: 3
Views: 5,168
Screen Pop to External Browser
Has anyone done this before?
I am attempting to take an entered value and use it to pop a browser and go to the link provided with the with the entered information included.
I know I need to...
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Forum: IP Office Contact Center
07-29-2016, 06:07 AM
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Replies: 2
Views: 2,833
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Forum: IP Office Contact Center
07-27-2016, 12:20 PM
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Replies: 2
Views: 2,833
Hypelinks in Agent UI
Is there anyway to provide a hyperlink in the Agent UI that when clicked can launch a web browser to go to the link?
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Forum: IP Office Contact Center
07-22-2016, 01:28 PM
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Replies: 6
Views: 3,388
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