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Forum: Small and Medium Business Communications 02-10-2021, 09:12 PM
Replies: 0
Views: 2,584
Posted By wbaer
No Caller ID on Partner Phones

We used to get Caller ID on our Partner phones (18D) but a few weeks ago it stopped showing.

I confirmed with the phone company that they're sending Caller ID, and I confirmed it by attaching an...
Forum: Small and Medium Business Communications 02-10-2021, 09:07 PM
Replies: 2
Views: 2,622
Posted By wbaer
I left the VMS card in the system and made the...

I left the VMS card in the system and made the changes you recommended. That worked! Thank you!
Forum: Small and Medium Business Communications 02-08-2021, 11:15 AM
Replies: 2
Views: 2,622
Posted By wbaer
How to turn off VMS

We would like to stop using the Partner VMS system and instead use the voicemail services provided by our telco. What is the best way to disable VMS on our Partner system?
Forum: Small and Medium Business Communications 10-21-2020, 10:14 PM
Replies: 1
Views: 3,070
Posted By wbaer
PARTNER ACS - Decreasing Number of Incoming Lines

The phone system we inherited was configured to use four incoming lines, but we are only going to use two. Do we need to change a setting in the system to tell it there are fewer lines now? Or will...
Forum: Small and Medium Business Communications 10-21-2020, 10:09 PM
Replies: 2
Views: 2,949
Posted By wbaer
Solution Confirmed I was able to confirm that Comcast had already...

I was able to confirm that Comcast had already configured the lines the way you described. My testing confirmed that it is working as expected.

Thank you for your information. Now I can be...
Forum: Small and Medium Business Communications 10-21-2020, 10:07 PM
Replies: 2
Views: 2,975
Posted By wbaer
Solution Confirmed Problem Solved!

thiel2, thanks to your excellent instructions we were able to increase the number of rings from 2 to 4 before calls were sent to voicemail.

Your help is very much appreciated! Thank you!
Forum: Small and Medium Business Communications 10-19-2020, 09:08 PM
Replies: 2
Views: 2,949
Posted By wbaer
Comcast as TelCo

We just inherited a PARTNER ACS R6 system after combining our dental office with a retiring dentist's practice and moving into his building.

We use Comcast Business as our telco provider. We have...
Forum: Small and Medium Business Communications 10-19-2020, 08:39 PM
Replies: 2
Views: 2,975
Posted By wbaer
PARTNER ACS - Number of Rings Before Going to Voicemail

We have moved into a new office and inherited a PARTNER ACS R6 system with a Voice Message PC card.

When an outside call comes in it goes to voicemail after only two rings. Our receptionist barely...
Showing results 1 to 8 of 8

 
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