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Forum: Contact Center Applications 09-12-2016, 01:36 PM
Replies: 1
Views: 4,804
Posted By silva393
Wink Hi buddy, Have you fixed that problem?

Hi buddy,
Have you fixed that problem?
Forum: Contact Center Applications 07-08-2016, 05:48 AM
Replies: 1
Views: 3,771
Posted By silva393
I have configured the "Properties File" at ACR...

I have configured the "Properties File" at ACR server. I have created a system setting: screen.maxdurationmins=0 The file path: /properties/acr.properties. After that you should restart the service....
Forum: Contact Center Applications 06-28-2016, 12:29 PM
Replies: 1
Views: 3,771
Posted By silva393
WFO and ACR v15.1 - Disable Screen Recording

Hi all,
I have a system with WFO and ACR recording the calls and agent's screen. I would like STOP ALL Screen Recording.
I did some configurations at ACR also a Rule at WFO for 0% Screen Recording....
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