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Forum: IP Office Contact Center 08-19-2017, 10:39 PM
Replies: 8
Views: 9,237
Posted By jimen28
In the error about Time Break, in the Agent Group...

In the error about Time Break, in the Agent Group under Telephony tab, set the Ring Timeout to 15 secs and Sign Off Prev to "0"

In the Agent Group under Telephony tab, it is recommended to set...
Forum: IP Office Contact Center 08-19-2017, 01:18 AM
Replies: 8
Views: 9,237
Posted By jimen28
Solution

In the Agent Group under Telephony tab, it is recommended to set the Ring Timeout to 15 secs and Sign Off Prev to "0" depending on the need of the Center and how many Agents need to be logged in at...
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