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Search: Posts Made By: rawat25
Forum: IP Office Contact Center 02-13-2018, 06:25 AM
Replies: 1
Views: 976
Posted By rawat25
IPOCC 10.0/10.1 Third party TTS and speech recognition

Hi Team,

Could you please provide some information on the below mention points:-

1) Can we use Third party TTS with IPOCC R10.0/10.1.

2) Does speech recognition is supported in IPOCC...
Forum: IP Office Contact Center 02-09-2018, 09:12 AM
Replies: 5
Views: 3,808
Posted By rawat25
Hi Team, We got similar query We had...

Hi Team,

We got similar query
We had Avaya IPOCC version 10.1.0xxx



We had enabled automatic reporting on email.
Forum: Small and Medium Business Communications 01-17-2018, 05:22 AM
Replies: 1
Views: 1,108
Posted By rawat25
IP Office :- hide calling number on phone

Hi Team,


We have a customer query that they require to hide or mask the dialed (external outgoing) number from phone screen so that the caller doesn’t figure the telephone number of the person...
Forum: IP Office Contact Center 01-12-2018, 04:42 AM
Replies: 1
Views: 731
Posted By rawat25
IPOCC historical report

Hi Team,

Can we send Auto report via SMTP mail to group email id or multiple email ID?

please provide some information on the same.

Thank you in advance.
Forum: IP Office Contact Center 12-28-2017, 07:27 AM
Replies: 0
Views: 563
Posted By rawat25
IPOCC custom reports

Hello Team,
Greetings!
Is it possible for the Reporting platform*in IPOCC to*support custom reports using a*combination of the* Crystal* Reports Developer's Toolkit and SQL stored procedures?...
Forum: IP Office Contact Center 12-26-2017, 12:02 AM
Replies: 0
Views: 640
Posted By rawat25
IPOCC IVR database integration with oracle DB

Hi Team,


Is IPOCC integration with Oracle database supported?

Please share some information on the same.

Thank you in advance.
Forum: IP Office Contact Center 12-20-2017, 04:49 AM
Replies: 2
Views: 889
Posted By rawat25
thank you for the response. Do we have this...

thank you for the response.

Do we have this counter in Contact detail report?
Forum: IP Office Contact Center 12-13-2017, 11:28 AM
Replies: 1
Views: 485
Posted By rawat25
IPOCC mail exporter

Hi Team,

Can you please provide some information on below mention query.

IPOCC mail exporter automatically archives the emails into files that can be viewed offline in 3rd part email programs....
Forum: IP Office Contact Center 12-13-2017, 02:46 AM
Replies: 2
Views: 889
Posted By rawat25
IPOCC contact detail report

Hi Team,

Below requirement can be possible in IPOCC contact detail report.

Can we report on repeat calls ie how many calls did we get today where the customer had to ring back twice?
Forum: IP Office Contact Center 12-13-2017, 02:44 AM
Replies: 1
Views: 509
Posted By rawat25
IPOCC Realtime report

Hi Team,

Can we show the customer number that the agent is talking to on a real-time report


please provide some information.

Thanks in advance.
Forum: IP Office Contact Center 11-27-2017, 12:02 AM
Replies: 1
Views: 798
Posted By rawat25
IPOCC wallborad

Hi Team,

Do we have below feature on IPOCC wallboard, please share some information.

In Real time Wallboard, Time duration of Actives Calls with Agent name are shown?

Thanks in advance
Forum: IP Office Contact Center 09-11-2017, 01:21 AM
Replies: 4
Views: 1,127
Posted By rawat25
Thank you for the response!!!

Thank you for the response!!!
Forum: IP Office Contact Center 09-08-2017, 01:39 AM
Replies: 0
Views: 709
Posted By rawat25
IPOCC Announcement Script

Hi Team,

Greetings..!!! Hope you are doing good!!!

we have an announcement script which is 2.53minutes long. Our Client wants this recording to be pause in 10 seconds and play another...
Forum: IP Office Contact Center 08-30-2017, 06:04 AM
Replies: 4
Views: 1,127
Posted By rawat25
Hi, thank you for this information but we want...

Hi,
thank you for this information but we want to know ( How many historical reports we can create, is there any limitation )
Forum: IP Office Contact Center 08-28-2017, 08:47 AM
Replies: 4
Views: 1,127
Posted By rawat25
IPOCC historical report limit.

Hi Team,
Greetings..!!! Hope you are doing good!!!
We checked IPOCC documentation but it doesn't mention for historical report limit.
Could you please share an information, is there any limit...
Forum: Small and Medium Business Communications 08-14-2017, 03:10 PM
Replies: 1
Views: 1,196
Posted By rawat25
As per my understanding, you made a hunt-group on...

As per my understanding, you made a hunt-group on system B and you added receptionist extension into this hunt-group. So if you want to send the calls to system A, instead of forwarding you can use...
Forum: IP Office Contact Center 08-02-2017, 01:39 AM
Replies: 2
Views: 715
Posted By rawat25
IPOCC (play greeting during the call)

Hi Team,
Greetings..!!! Hope you are doing good!!!

Below mentioned use case is possible in IPOCC solution, please provide some inputs.

Customer Requirement is when a customer call in to the...
Forum: IP Office Contact Center 07-27-2017, 06:51 AM
Replies: 0
Views: 1,036
Posted By rawat25
IPOCC R10 salesforce integration compatible with Open CTI

Hi Team,

Greetings..!!! Hope you are doing good!!

Please share some information on below mentioned point.

Does IPOFFICE with IPOCC Releae 10 salesforce integration compatible with Open CTI....
Forum: IP Office Contact Center 06-16-2017, 07:56 AM
Replies: 1
Views: 948
Posted By rawat25
IPOCC Screen POP via .exe

Hi Team,
Greetings..!!! Hope you are doing good!!!

Can we configure Screen popup via triggner an .exe file.
Please share some informaiton on the same.



Thanks in advance.
Forum: Small and Medium Business Communications 06-09-2017, 09:32 AM
Replies: 0
Views: 913
Posted By rawat25
IP Office contact store database (postgresql db)

Hi Team,

Can we access IP Office contact store database (postgresql db)
If yes is there any guide for that.

Thanks in advance!!!
Forum: IP Office Contact Center 06-02-2017, 05:23 AM
Replies: 2
Views: 1,402
Posted By rawat25
Thank you for your response!!!!!

Thank you for your response!!!!!
Forum: IP Office Contact Center 06-01-2017, 06:44 AM
Replies: 2
Views: 1,402
Posted By rawat25
Ipocc database table/structure

Hi Team,
Greetings..!!! Hope you are doing good!!!

Could you please share a response on below mention query.
customer wants to create own reports, so they required the database structure in...
Forum: IP Office Contact Center 05-16-2017, 07:41 AM
Replies: 0
Views: 970
Posted By rawat25
Ipocc dialer job

Hi Team,
Please share some information on query.
Thanks in advance.

If we can add more than one number to one call job and Dialer will start with first, in case not reached try next after...
Forum: IP Office Contact Center 05-16-2017, 07:37 AM
Replies: 1
Views: 1,232
Posted By rawat25
IPOCC ( can and Agent or supervisor listen to old messages)

Hi Team,

One of our BP asking, can agent or supervisor listen to old vm messages. Please see the below query. Can you please share some information on the same.
Thanks in advance.

Customer...
Forum: IP Telephony and Convergence 05-16-2017, 06:08 AM
Replies: 1
Views: 3,246
Posted By rawat25
IP Office Server edition with DECT R4 at multiple locations.

Hi Team,
Can you please share some information on the below mention query.
Thank you in advance.
...
Showing results 1 to 25 of 34

 
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