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Search: Posts Made By: ennis6
Forum: IP Office Contact Center 10-29-2018, 01:36 AM
Replies: 1
Views: 2,731
Posted By ennis6
Report help - detailed report on a call or email

Hi There

I am looking for assistance on running a report looking for a specific call and or email. Looking to understand how to locate the detail on who answered a particular call or email and...
Forum: IP Office Contact Center 03-20-2017, 12:59 PM
Replies: 1
Views: 2,726
Posted By ennis6
Supervisor alert for long duration calls?

I am looking for a way to automatically alert a Supervisor /s if a call is longer then a predetermined time e.g 10 minutes.

Any ideas?
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