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Search: Posts Made By: aschuyler
Forum: Messaging 12-13-2013, 02:50 PM
Replies: 6
Views: 12,027
Posted By aschuyler
Solution Delivered It depends on the patch/service pack/feature...

It depends on the patch/service pack/feature pack, but It's always best to check the release notes of the patch you are installing. MM service packs are installed from the MAS desktop and the MSS web...
Forum: Messaging 12-13-2013, 10:49 AM
Replies: 2
Views: 9,109
Posted By aschuyler
Can you also please tell us what messaging...

Can you also please tell us what messaging platform you are using?
Forum: Messaging 12-13-2013, 10:46 AM
Replies: 6
Views: 12,027
Posted By aschuyler
Are you getting this message on the desktop of...

Are you getting this message on the desktop of the MAS or in System Platform? The service pack should be applied from the MAS windows desktop...
Forum: Messaging 12-12-2013, 06:15 AM
Replies: 1
Views: 8,607
Posted By aschuyler
Hi vlaksh, which messaging product are you...

Hi vlaksh, which messaging product are you referring to?
Forum: Messaging 11-27-2013, 09:25 AM
Replies: 5
Views: 11,911
Posted By aschuyler
Solution Delivered I'd open up a service request on...

I'd open up a service request on https://support.avaya.com for this one. It does look like there is a solution for this via SOLN148405, but it requires root level access and downtime. You may have...
Forum: Messaging 11-27-2013, 06:13 AM
Replies: 5
Views: 11,911
Posted By aschuyler
What software platfrom and version are you using...

What software platfrom and version are you using as a solution. Avaya supports many messaging platforms.
Forum: Messaging 11-22-2013, 05:45 AM
Replies: 4
Views: 23,828
Posted By aschuyler
I agree it's probably a routing issue in the way...

I agree it's probably a routing issue in the way Session Manager is administered. A traceSM from the Session Manager may help you understand what is happening. From Aura Messaging if you run the...
Forum: Messaging 11-19-2013, 02:42 PM
Replies: 4
Views: 9,995
Posted By aschuyler
The duplicate FEDB entries would be a problem....

The duplicate FEDB entries would be a problem. You may want to open up a service request on http://support.avaya.com so we can look at the MSS LDAP database and see where the duplicate entry is being...
Forum: Messaging 11-19-2013, 04:56 AM
Replies: 4
Views: 9,995
Posted By aschuyler
JJ, You may want to make sure you have a valid...

JJ, You may want to make sure you have a valid extension that matches in the FEDB on teh MAS servers. If not an FEDB resync may be in order.
Forum: Messaging 11-18-2013, 06:46 AM
Replies: 5
Views: 10,507
Posted By aschuyler
You may want to run a list trace TAC in the PBX...

You may want to run a list trace TAC in the PBX to see what CM does with the call and make sure it's getting off-net.
Forum: Messaging 11-14-2013, 10:10 AM
Replies: 5
Views: 10,507
Posted By aschuyler
You may want to take a look at our Avaya...

You may want to take a look at our Avaya Knowledge Base article SOLN153183!

https://support.avaya.com/kb/ext/SOLN153183
Forum: Messaging 11-05-2013, 06:34 AM
Replies: 0
Views: 9,339
Posted By aschuyler
Solution Delivered Aura Messaging Dead air after upgrading Session Manager

If you upgrade Avaya Session Manager to 6.3 with AAM 6.x it's possbile that remote users could experience dead air when calls cover to voicemail. If you come across this or are considerting upgrading...
Forum: Messaging 11-02-2013, 04:48 AM
Replies: 2
Views: 9,346
Posted By aschuyler
You just need to make sure that the "coverage...

You just need to make sure that the "coverage path" on the station form for the user is set to one that points to the Audix hunt group.
Showing results 1 to 13 of 13

 
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