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Search: Posts Made By: richchandler
Forum: Avaya Breeze™ Collaboratory 03-05-2018, 10:12 PM
Replies: 2
Views: 5,402
Posted By richchandler
Dev 133 Security Modules down

Hi,

The security modules for Avaya and Customer clusters and no access to Engagement Designer or Admin.

Alarms, SAL and Call Processing tests all fail on both.

Any ideas?
Forum: Contact Center Applications 06-24-2014, 10:17 AM
Replies: 3
Views: 10,612
Posted By richchandler
CMS Mobile Supervisor is now available with CMS...

CMS Mobile Supervisor is now available with CMS R17 R3. Like the web client it uses a CMS Supervisor license.
Forum: Contact Center Applications 05-30-2013, 02:42 AM
Replies: 3
Views: 8,436
Posted By richchandler
Some customers have packaged this during install,...

Some customers have packaged this during install, however there is no official process for this.
Forum: Contact Center Applications 04-10-2013, 04:42 AM
Replies: 2
Views: 8,679
Posted By richchandler
You can send busy tone to enable Network Call...

You can send busy tone to enable Network Call Redirection however it needs to be the first audible step in the vector e.g.

goto step 3 if available-agents in skill 1st > 0
busy
queue-to skill...
Forum: Avaya Aura & Unified Communications 04-04-2013, 05:34 AM
Replies: 1
Views: 8,044
Posted By richchandler
I have to say the vector looks badly structured,...

I have to say the vector looks badly structured, and possibly would be better as multiple vectors and possibly VDNs for better reporting.

CM4 supports comments in vectors (a hash at the start of...
Forum: Contact Center Applications 03-27-2013, 12:56 AM
Replies: 1
Views: 7,164
Posted By richchandler
To create a custom service level you need to...

To create a custom service level you need to deconstruct the standard service level. The Short Abandons figure needs to be set.

The basic calculation needed is below. Dequeues are only appropriate...
Forum: Contact Center Applications 03-17-2013, 03:19 PM
Replies: 1
Views: 8,378
Posted By richchandler
You need 2 vector variables. 1 of type VDN to...

You need 2 vector variables. 1 of type VDN to capture the VDN number and another to store it.

e.g.Variable AA is a VDN variable, Variable AB is a local collect variable of the same length.

In...
Forum: Contact Center Applications 02-11-2013, 11:36 PM
Replies: 1
Views: 8,493
Posted By richchandler
I'm afraid this all depends on your third party...

I'm afraid this all depends on your third party software. Again with device groups. Some software will want unrestricted access and others (such as Nice recording) tend to break if you give them...
Forum: Contact Center Applications 02-11-2013, 11:30 PM
Replies: 4
Views: 13,888
Posted By richchandler
First a note on the above changes. Before IP...

First a note on the above changes. Before IP Address changes are made. the CMS software should be shutdown using the cmssvc command. A reboot is required once done.


You cannot change the CLAN IP...
Forum: Contact Center Applications 02-11-2013, 12:33 AM
Replies: 1
Views: 7,822
Posted By richchandler
ACD Guide ...

ACD Guide
http://support.avaya.com/css/P8/documents/100015117

Vectoring Guide
http://support.avaya.com/css/P8/documents/100015118

CM 5 Release Notes
...
Forum: Contact Center Applications 02-08-2013, 02:13 AM
Replies: 4
Views: 14,463
Posted By richchandler
SIP Trunks are supported with CMS. As long as...

SIP Trunks are supported with CMS. As long as they are measured and generate UCID.
Forum: Contact Center Applications 02-08-2013, 02:02 AM
Replies: 3
Views: 10,612
Posted By richchandler
The iPad Supervisor application is for Avaya IQ....

The iPad Supervisor application is for Avaya IQ. Saying that it would be possible to use RT Socket and possible Real Time Adherence and receive this data on a server and then resend to an iPad...
Forum: Contact Center Applications 02-08-2013, 01:27 AM
Replies: 1
Views: 14,701
Posted By richchandler
You need to be assigned as someone in the...

You need to be assigned as someone in the business able to raise GRIP requests. Once done you can log in to raise a request.

https://partner.avaya.com/apps/grip/partner.asp
Forum: Contact Center Applications 02-08-2013, 12:31 AM
Replies: 1
Views: 7,572
Posted By richchandler
The difference here is working and supported. If...

The difference here is working and supported. If any issues arise with ESXI 5.1 and its not supported then you will have an issue. Lab setup is fine for testing features but that differs from a...
Forum: Contact Center Applications 02-05-2013, 01:41 AM
Replies: 1
Views: 8,471
Posted By richchandler
Is this an inbound or outbound call? Inbound...

Is this an inbound or outbound call? Inbound calls use the tenant of the VDN delivering the call to the agent. Outbound calls use the tenant of the agent.
Forum: Contact Center Applications 02-05-2013, 01:39 AM
Replies: 1
Views: 9,919
Posted By richchandler
To set the Service Level target and call profiles...

To set the Service Level target and call profiles you need to go into Call Center Administration. From there you can set the Service Level and profile targets.
Forum: Contact Center Applications 02-04-2013, 01:36 PM
Replies: 1
Views: 8,715
Posted By richchandler
This will depend on the complexity of...

This will depend on the complexity of applications If using a cores evident application server
Forum: Contact Center Applications 02-04-2013, 01:33 PM
Replies: 1
Views: 8,362
Posted By richchandler
Have you counted just the calls to the disp vdn?...

Have you counted just the calls to the disp vdn? Remember this shows all calls and where an agent places a consult or transfer or a call in wrap these are also shown. However not all of these will...
Forum: Contact Center Applications 02-04-2013, 04:59 AM
Replies: 1
Views: 8,865
Posted By richchandler
You need to ensure that the IP Agent has support...

You need to ensure that the IP Agent has support for AutoAnswer selected. Also in this mode I would set the service link (on page 2 of station form) to permanent. This keeps the line open to the end...
Forum: Contact Center Applications 02-04-2013, 04:25 AM
Replies: 2
Views: 27,653
Posted By richchandler
With CM Elite there are two basic options. If the...

With CM Elite there are two basic options. If the agent is configured with Skill-Level call handling preference on page 2 of the agent form then skill level is taken before call priority. If Greatest...
Forum: Contact Center Applications 01-31-2013, 07:19 AM
Replies: 1
Views: 7,971
Posted By richchandler
Which measures are you attempting to add up? VDNs...

Which measures are you attempting to add up? VDNs and Skills are not apples and apples. Your VDN can queue to multiple skills and the skill can be called directly or via multiple VDNs.

A copy of...
Forum: Contact Center Applications 01-31-2013, 07:08 AM
Replies: 1
Views: 9,859
Posted By richchandler
If you want to develop an application using one...

If you want to develop an application using one of Avaya's RTA interfaces you will have to purchase this from Avaya. Generally rta-geo (for Geotel or Cisco ICM) is used for this sort of purpose.
Forum: Contact Center Applications 02-23-2010, 02:16 PM
Replies: 3
Views: 21,601
Posted By richchandler
With both R15 and R16 you will be using the...

With both R15 and R16 you will be using the Infomix iConnect client. Note for server-server access this does not support OLE.
Showing results 1 to 23 of 23

 
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