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Search: Posts Made By: mathew
Forum: Messaging 02-02-2017, 09:27 PM
Replies: 2
Views: 4,618
Posted By mathew
As per the activity logs seems like CMM is...

As per the activity logs seems like CMM is sending out the email message. If this is an issue with single user you may have to check the mailbox configuration. If the issue is system wide capture a...
Forum: Avaya Aura & Unified Communications 06-28-2016, 09:19 PM
Replies: 2
Views: 2,607
Posted By mathew
Do a list trace of the call which is trouble and...

Do a list trace of the call which is trouble and that should show you what is happening. Make sure you use G711Mu codec for all the calls to CMM. If it is not the case modify your NR/Codec...
Forum: Messaging 02-10-2016, 09:09 PM
Replies: 1
Views: 8,465
Posted By mathew
Please open a service request with the Avaya...

Please open a service request with the Avaya support team and they can provide you a link to download the software.
Forum: Messaging 09-22-2015, 01:21 AM
Replies: 2
Views: 7,489
Posted By mathew
Hi, I am not sure what is the release of...

Hi,

I am not sure what is the release of your CMM. Make sure you record a greeting for the auto attendant mailbox. Also make sure you have the transfer type is set to a value other than "none"....
Forum: Messaging 04-30-2015, 12:18 AM
Replies: 5
Views: 9,531
Posted By mathew
Hi, You can install the additional languages...

Hi,

You can install the additional languages on CMM as well. Pls find the below link where you will find the CMM language packs.
...
Forum: Messaging 04-30-2015, 12:14 AM
Replies: 5
Views: 9,348
Posted By mathew
Hi, You can use the voice channel monitor...

Hi,

You can use the voice channel monitor option under server information menu on the messaging webpage. Also you can busy release the voice ports from the voice equipments diagnostics menu. Also...
Forum: Messaging 04-22-2015, 10:05 PM
Replies: 1
Views: 5,695
Posted By mathew
Hi, Pls check the below Avaya mentor video. ...

Hi,

Pls check the below Avaya mentor video.

https://www.youtube.com/watch?v=G3s4Oe6bDko&feature=youtu.be
Forum: Messaging 04-22-2015, 01:06 AM
Replies: 5
Views: 9,348
Posted By mathew
Hi The possible reason for the transfer...

Hi

The possible reason for the transfer failure could be the unavailability of voice mail channels to complete the transfer and it may happen if you have stuck or hung Audix ports.When you do a...
Forum: Messaging 04-22-2015, 01:01 AM
Replies: 1
Views: 5,793
Posted By mathew
Hi, It seems like you have a IA770/CMM...

Hi,

It seems like you have a IA770/CMM system. As per the error system is trying to start the Audix applications multiple times and its failing.

Does your Audix is working?

Jeas Mathew |...
Forum: Messaging 03-24-2015, 09:55 PM
Replies: 4
Views: 9,388
Posted By mathew
What is the voice mail system you are using?

What is the voice mail system you are using?
Forum: Messaging 03-11-2015, 03:16 AM
Replies: 6
Views: 11,392
Posted By mathew
Hello, Can you check if your CM/CMM server...

Hello,

Can you check if your CM/CMM server has a FQDN configured. If not configure the DNS domain on the network configuration in the CM maintenance webpage of CM. Then restart the CMM and try if...
Forum: Messaging 03-07-2015, 01:39 AM
Replies: 6
Views: 11,392
Posted By mathew
Hi, As per my understanding CMM is not...

Hi,

As per my understanding CMM is not forwarding the voicemail messages, which were left from an external caller whose caller ID is not there or masked.

If that is the case, this seems to...
Forum: Messaging 01-19-2014, 09:29 PM
Replies: 5
Views: 8,507
Posted By mathew
Pls lets know the type of voice mail system you...

Pls lets know the type of voice mail system you have with its software version details.
Forum: Enterprise PBX Communications Systems 06-19-2011, 10:09 PM
Replies: 3
Views: 19,224
Posted By mathew
Please open a ticket with Avaya support for this.

Please open a ticket with Avaya support for this.
Forum: Telephones, Adjuncts, and Adapters 11-26-2010, 01:45 AM
Replies: 2
Views: 19,772
Posted By mathew
Hi, I hope you are trying to access the...

Hi,

I hope you are trying to access the directory application from the exchnage server through the phone. Please find the below link which talks about the directory application administartion.
...
Forum: Messaging 08-02-2010, 03:46 AM
Replies: 1
Views: 15,143
Posted By mathew
As far as you are not going to change any thing...

As far as you are not going to change any thing on the message retention times you will not loose any messages.
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