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Forum: IP Telephony and Convergence 10-18-2020, 12:23 PM
Replies: 1
Views: 101
Posted By markgallagher
Go to its address using :7071 as the port and...

Go to its address using :7071 as the port and after logging in (this app is called web control), check that the Web Management services is list as started and also set to Auto Run.
Forum: Small and Medium Business Communications 10-18-2020, 12:19 PM
Replies: 1
Views: 119
Posted By markgallagher
Easy(ish) ('ish' because a lot depends on the...

Easy(ish) ('ish' because a lot depends on the complexity of your existing configuration).

Create you model, lets say for example called "NoCLI".

In the IP Office configuration, make a copy of...
Forum: IP Telephony and Convergence 10-13-2020, 04:23 AM
Replies: 1
Views: 76
Posted By markgallagher
1416 is the type of phone and they have been...

1416 is the type of phone and they have been supported on a number of different Avaya telephone systems. If you could describe what options are shown on the phone's idle display, it may be possible...
Forum: Small and Medium Business Communications 09-15-2020, 11:43 PM
Replies: 1
Views: 812
Posted By markgallagher
Bookmark...

Bookmark https://documentation.avaya.com/bundle/AdministeringAvayaIPOfficePlatformManagerR11.0/page/Moh.musiconhold.html

In brief, you need a WAV file of the following format: 8Khz Mono 16-bit...
Forum: Telephones, Adjuncts, and Adapters 08-13-2020, 12:22 AM
Replies: 11
Views: 10,993
Posted By markgallagher
It was a 'plantronics Explorer 50' - but that's...

It was a 'plantronics Explorer 50' - but that's missing the point.
Forum: IP Office Contact Center 08-11-2020, 02:09 AM
Replies: 2
Views: 790
Posted By markgallagher
Each user has two name settings. If you go into...

Each user has two name settings. If you go into the full configuration settings for a user, you will see 2 name fields; Name and Full Name.

Name is used for the user's login to applications. It...
Forum: Small and Medium Business Communications 07-26-2020, 11:50 PM
Replies: 1
Views: 1,699
Posted By markgallagher
If by "Hotline feature" you mean automatically...

If by "Hotline feature" you mean automatically dialing a number if the phone simply goes off-hook:

- 1403: Yes

- All digit phones: Yes.

- All J100 Series: Those that run in what is called...
Forum: Telephones, Adjuncts, and Adapters 06-28-2020, 11:40 PM
Replies: 1
Views: 731
Posted By markgallagher
For IP Office systems, the answer varies as the...

For IP Office systems, the answer varies as the conferencing is performed by the system rather than the phone.

Conferences can be up to 64 parties or larger (depends on the type of server running...
Forum: Small and Medium Business Communications 05-25-2020, 07:53 AM
Replies: 1
Views: 2,359
Posted By markgallagher
What model of phones?

What model of phones?
Forum: Small and Medium Business Communications 05-21-2020, 11:59 PM
Replies: 1
Views: 2,473
Posted By markgallagher
Where are the cfg files being stored? If its not...

Where are the cfg files being stored? If its not in the same folder as the manager application then it hasn't been installed with administrator rights. If so, deinstall and then install with admin...
Forum: Avaya Aura & Unified Communications 05-05-2020, 10:38 AM
Replies: 2
Views: 1,038
Posted By markgallagher
The Voicemail Pro client is not allowed to...

The Voicemail Pro client is not allowed to connect by default anymore. You need to log into the system's web manager and select Applications | Voicemail Pro - System Preferences | General and enable...
Forum: Small and Medium Business Communications 04-14-2020, 11:36 PM
Replies: 1
Views: 2,946
Posted By markgallagher
Always read the release notes before upgrading! ...

Always read the release notes before upgrading!

You cannot upgrade to 11.1 as yet. It requires a special process and can only be done by first upgrading to 11.0.4.3 which hasn't been released...
Forum: Telephones, Adjuncts, and Adapters 04-11-2020, 09:51 AM
Replies: 2
Views: 1,524
Posted By markgallagher
You can program up 12 soft keys. So 3 pages of 4....

You can program up 12 soft keys. So 3 pages of 4.

However, the screen can be used in single column or dual column modes.

In dual-column mode, each button has a different function and your 12...
Forum: Small and Medium Business Communications 03-30-2020, 11:43 PM
Replies: 5
Views: 8,994
Posted By markgallagher
When you unpack the installationfiles for the IP...

When you unpack the installationfiles for the IP Office Administration suite, look in the snmp_mibs folder.
Forum: Avaya Aura & Unified Communications 03-29-2020, 03:33 AM
Replies: 5
Views: 2,954
Posted By markgallagher
Disabling direct media is worth a try as a quick...

Disabling direct media is worth a try as a quick fix. But if it does resolve the issue, it means all you IP traffic for established calls is having to go through the control unit even when it doesn't...
Forum: Small and Medium Business Communications 03-18-2020, 01:27 PM
Replies: 2
Views: 3,131
Posted By markgallagher
Too many possible reasons. Does the failover...

Too many possible reasons. Does the failover server support SIP extensions to start with and go from there. Is it in the same SIP Domain as the normal system.

And why are you mixing H323 and SIP...
Forum: Small and Medium Business Communications 02-06-2020, 11:26 PM
Replies: 2
Views: 2,747
Posted By markgallagher
https://ipofficekb.avaya.com/businesspartner/ipoff...

https://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/voicemailpro/doing_a_manual_backup.htm
...
Forum: IP Telephony and Convergence 01-02-2020, 06:53 AM
Replies: 2
Views: 1,094
Posted By markgallagher
Its normal, the J139 does not support a range of...

Its normal, the J139 does not support a range of button functions that work on the J169, J179 phones. See...
Forum: Telephones, Adjuncts, and Adapters 12-19-2019, 01:28 AM
Replies: 2
Views: 5,379
Posted By markgallagher
Both models fully support POE installation, so...

Both models fully support POE installation, so rest assured on that subject.

The original J129 models (700513638) didn't have a socket for connecting an optional 5V PSU. That reduced the...
Forum: Small and Medium Business Communications 11-07-2019, 11:27 AM
Replies: 2
Views: 3,418
Posted By markgallagher
Communicator keeps its own local call log, it...

Communicator keeps its own local call log, it doesn't use the centralized call log held by the system. So it doesn't include calls that didn't actually alert on Communicator.
Forum: Small and Medium Business Communications 10-08-2019, 05:27 AM
Replies: 11
Views: 10,669
Posted By markgallagher
Repeat: The feature does exist in IP Office...

Repeat:
The feature does exist in IP Office R11.0. Look for Privacy Override Group under User | Telephony | Supervisor Settings.
Forum: IP Telephony and Convergence 09-18-2019, 12:02 AM
Replies: 7
Views: 6,384
Posted By markgallagher
How frequently is this an issue? If its...

How frequently is this an issue?

If its daily then you and the staff will have to accept the need to use either hot desking or authorization codes. Those are the features specifically designed...
Forum: Telephones, Adjuncts, and Adapters 09-17-2019, 10:08 AM
Replies: 11
Views: 10,993
Posted By markgallagher
I randomly bought the cheapest Bluetooth headset...

I randomly bought the cheapest Bluetooth headset I could find on Amazon as I only needed it for testing purposes - worked absolutely fine.
Forum: Small and Medium Business Communications 09-03-2019, 11:43 PM
Replies: 1
Views: 3,451
Posted By markgallagher
Not really. They can use Do Not Disturb...

Not really.

They can use Do Not Disturb (DND) with some DND Exception controls (short codes, buttons or phone menus) to add numbers that they want to allow past that DND - but it really isn't...
Forum: Small and Medium Business Communications 08-28-2019, 11:21 PM
Replies: 2
Views: 3,057
Posted By markgallagher
Look at "Mobile Call Control" in the IP Office...

Look at "Mobile Call Control" in the IP Office Manager help - allows a remote device to connect to dial tone on the system and dial any short code to turn things on off
Showing results 1 to 25 of 401

 
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