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Forum: Small and Medium Business Communications 01-16-2018, 11:38 AM
Replies: 0
Views: 1,513
Posted By marti400
VMPro: from address blanking out

We are having an issue when relaying VMPro emails to Office365.

If the CallerID has a comma in it, the from address is getting blanked out and Office365 is treating it like Spam.

We are using...
Forum: Small and Medium Business Communications 06-14-2017, 08:30 AM
Replies: 5
Views: 2,862
Posted By marti400
I will definitely consider that, I guess I was...

I will definitely consider that, I guess I was really curious why it would stop all of a sudden, and only with a subset of the extensions that are being recorded.

Thanks for the assistance
Forum: Small and Medium Business Communications 06-12-2017, 07:15 AM
Replies: 5
Views: 2,862
Posted By marti400
IP Office RLS: I apologize but are you talking...

IP Office RLS: I apologize but are you talking about the release? If so, 8.0(51)

VMPro on Windows 2008

Phones in question are all IP phones

Screenshot of Recordings settings are attached
Forum: Small and Medium Business Communications 06-05-2017, 08:53 AM
Replies: 5
Views: 2,862
Posted By marti400
Voice Recording not working for some extensions

I have Voice Recording turned on for about 15 extensions in my environment. They are all set the same way: Inbound and Outbound set to ON, Voice Recording Library used for all recordings, auto...
Forum: Telephones, Adjuncts, and Adapters 01-15-2015, 07:54 AM
Replies: 0
Views: 5,531
Posted By marti400
5610 phone - screen freeze

I have a 5610 IP phone that frequently has the screen freeze up on the user. It does not affect calling in or out of the phone, but she is unable to see who is calling, accessing Visual Voicemail,...
Forum: Small and Medium Business Communications 07-17-2014, 06:40 AM
Replies: 2
Views: 6,930
Posted By marti400
9621G on IP Office; QuickTouch

Good morning,

I am testing a 9621G phone on my IP Office system. I got the phone to communicate with the system (got the user name to populate, caller id is working), but I'm not sure where to...
Forum: Small and Medium Business Communications 04-18-2013, 08:20 AM
Replies: 1
Views: 8,303
Posted By marti400
Correction to this thread: So I have the...

Correction to this thread:

So I have the proper SC for dialing long distance on our system (figured it out this morning).

The problem I have now is I want to add a user, that has forwarding set...
Forum: Small and Medium Business Communications 04-17-2013, 04:49 PM
Replies: 1
Views: 8,303
Posted By marti400
Creating SC for passing LD code

I have a DID that forwards to a user. That user is forwarded to a long distance outside number. If you dial long distance from a phone within our building you must enter a code after a beep. The...
Forum: Small and Medium Business Communications 03-11-2013, 08:35 AM
Replies: 3
Views: 15,881
Posted By marti400
Thank you for the replies. So if I turn...

Thank you for the replies.

So if I turn off the VM box of the HG then after it rotates through the Overflow it should go back to the beginning of the parent group and start over, correct?
Forum: Small and Medium Business Communications 03-07-2013, 03:17 PM
Replies: 3
Views: 15,881
Posted By marti400
IP Office: Hunt Group VM

I'm having some difficulty with hunt groups and their Voicemail settings.

I have a group that has 3 users. When a call comes in the No Answer Time is 15sec. There is an Overflow Group set.
...
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