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Forum: Contact Center Applications 05-15-2012, 12:32 AM
Replies: 1
Views: 8,710
Posted By psethi
Post AACC with CM over SIP

Hi,

Did any one installed the AACC on SIP integrated to SM/CM. I have a new requriment at one of my customer place. Just want to know the stability of this solution.

Thanks in advance.
Forum: Contact Center Applications 12-28-2011, 11:48 PM
Replies: 3
Views: 17,894
Posted By psethi
Hi, Thanks for your reply I have made...

Hi,

Thanks for your reply

I have made the necessary changes in the ACR server and enable the CCT web services but still ACR is not able to connect to the CCT server. Its giving the same error...
Forum: Contact Center Applications 11-27-2011, 10:05 PM
Replies: 3
Views: 17,894
Posted By psethi
WFO 10.1 and AACC 6.2SP4 integartion

Hi,
I am trying to integrate the AACC 6.2 with WFO 10.1. i have done the necessary configuration in cct console(enabled soa and sip recording) and in WFO. But when the WFO try to connect to the CCT...
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