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Search: Posts Made By: tmerkouris
Forum: Contact Center Applications 07-19-2012, 02:54 AM
Replies: 2
Views: 8,330
Posted By tmerkouris
Hi stphnwd, thanks for your reply. Actually...

Hi stphnwd, thanks for your reply.

Actually I managed to add CCT agent with same credential.
But I realised that after passing a certain amount of time (1-2 days) and without making any changes...
Forum: Contact Center Applications 07-19-2012, 02:42 AM
Replies: 0
Views: 6,985
Posted By tmerkouris
CCMM services don't start after turning CCMA to https

Hi,

On AACC 6.2 SP5, after turning CCMA to https some CCMM services don't start. On CCMM log file I can see "InnerException:System.Net.Sockets.SocketException: No connection could be made because...
Forum: Contact Center Applications 07-09-2012, 03:19 AM
Replies: 2
Views: 8,330
Posted By tmerkouris
Unable to create CCT agent

Hi on AACC 6.2 SP5, I cannot add a cct agent to Contact Center Management. The error "Error retrieving Active Directory users" appears.
Firewall has been disabled. Any idea why is this happening?
Forum: Contact Center Applications 03-05-2012, 02:23 AM
Replies: 10
Views: 22,882
Posted By tmerkouris
Problem solved. Because we used gmail account,...

Problem solved.
Because we used gmail account, we needed to make some changes to mailservice.properties.

For AACC CCMM Email service to connect correctly to the GMAIL server over SSL we need to...
Forum: Contact Center Applications 03-02-2012, 02:08 AM
Replies: 0
Views: 8,299
Posted By tmerkouris
AACC 6.2 Supervisor Observe issue

Hi,

On AACC 6.2, the supervisor cannot observe the agent which belongs to his group.
When clicking the ¨Observe¨ option on Supervisor AAAD, I can see the agent when choosing Agent Name item on...
Forum: Contact Center Applications 03-02-2012, 01:59 AM
Replies: 10
Views: 22,882
Posted By tmerkouris
AACC 6.2 email issue

We have installed AACC 6.2 with multimedia in a co-resident environment.
While the mm outbound functionality works fine, the email does not.
We are using email account which is not on same domain...
Forum: Contact Center Applications 03-02-2012, 01:32 AM
Replies: 4
Views: 13,753
Posted By tmerkouris
Thanks a lot stphnwd, You were right, it was...

Thanks a lot stphnwd,
You were right, it was an AMS license issue.
When upgraded from AACC 6.0 to 6.2, an additional AMS instance license should be obtained.
Forum: Contact Center Applications 02-17-2012, 02:21 AM
Replies: 4
Views: 13,753
Posted By tmerkouris
Hi Phemming, Thanks for your reply. ...

Hi Phemming,

Thanks for your reply.

Actually the plds xml license includes __sip-conf & __sip-annc.
The __sip-dialog isn´t included. Is this mandatory for AMS to work?

Also what is the...
Forum: Contact Center Applications 02-16-2012, 08:12 AM
Replies: 4
Views: 13,753
Posted By tmerkouris
AACC AMS Licencing

Hi,
We have completed a new installation of AACC 6.2 with latest patches in a co-resident environment. A plds license has been successfully deployed on License Server, but on Element Manager of...
Forum: Contact Center Applications 02-02-2012, 04:13 AM
Replies: 12
Views: 29,809
Posted By tmerkouris
Hi, I have installed a new AACC 6.2 SP5...

Hi,
I have installed a new AACC 6.2 SP5 co-resident and successfully added WebLM license through configuration of Contact Center Licencing. Nevertheless, on Element Manager there is a critical alarm...
Forum: Contact Center Applications 01-19-2012, 01:10 AM
Replies: 22
Views: 56,217
Posted By tmerkouris
Thank you for your reply stphnwd. Well, I...

Thank you for your reply stphnwd.

Well, I reinstalled Windows and tried to install AACC (co-resident environment) with default local Administrator account (without joining a domain) and UAC...
Forum: Contact Center Applications 01-12-2012, 04:24 AM
Replies: 22
Views: 56,217
Posted By tmerkouris
Hi, We are having the same problem. After...

Hi,
We are having the same problem. After installing AACC a couple of times in o co-resident enviroment (1st time with domain and last without), cannot login to CCMA webpage. We have installed the...
Forum: Contact Center Applications 01-04-2012, 07:48 AM
Replies: 12
Views: 29,809
Posted By tmerkouris
Thanks richardowallot...

Thanks richardowallot...
Forum: Contact Center Applications 12-20-2011, 03:28 AM
Replies: 12
Views: 29,809
Posted By tmerkouris
Hi richardowallot, can you please provide more...

Hi richardowallot, can you please provide more information about aacc licensing? Is WebLM still not supported? If not, where exactly is that special note for sending email to plds?
Thanks.
Showing results 1 to 14 of 14

 
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