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Forum: Avaya Aura & Unified Communications 03-11-2015, 10:49 AM
Replies: 6
Views: 19,366
Posted By ebyh
Unfortunately I think this is one of the risks of...

Unfortunately I think this is one of the risks of using the Return feature. If the caller hangs up but your server doesn't complete the disconnect, your agents will hear dead air.

You might...
Forum: Enterprise PBX Communications Systems 03-27-2014, 12:54 PM
Replies: 5
Views: 9,405
Posted By ebyh
You're very welcome!

Happy to help. I have certainly been bailed out on numerous occasions by information gleaned from tech threads. Thanks for circling back with the outcome!
Forum: Avaya Aura & Unified Communications 03-26-2014, 03:49 PM
Replies: 2
Views: 6,084
Posted By ebyh
Solution Delivered How to get CMS Call Report for every call

It sounds like you need to move from the Historical Tab to Real-Time in Avaya CMS Supervisor. You will then see the disposition of each call as it happens.

For more detailed records you may need...
Forum: Avaya Aura & Unified Communications 03-26-2014, 02:50 PM
Replies: 6
Views: 19,366
Posted By ebyh
ghost call dead air

Ah, this reminds me of a similar REALLY frustrating problem I experienced years ago. For weeks we were tearing our hair out. Check your VDN programming. Any chance you have an extension populating...
Forum: Enterprise PBX Communications Systems 03-26-2014, 02:37 PM
Replies: 5
Views: 9,405
Posted By ebyh
Attendant Console Transfer Off-Net

Perhaps even better: Try playing with your ars analysis table. Watch the first few minutes of this YouTube tutorial for more explanation:
http://www.youtube.com/watch?v=eTwaqE2DaPE

You might be...
Forum: Enterprise PBX Communications Systems 03-26-2014, 02:05 PM
Replies: 5
Views: 9,405
Posted By ebyh
Attendant Console Transfer Off-Net

Yes, it sounds like you've come up against a Class of Service restriction blocking Fwd-Off Net. I can think of two options:

1) Provision a unique COS for your attendant(s) with Trk-to-Trk...
Forum: Contact Center Applications 03-26-2014, 01:35 PM
Replies: 19
Views: 47,500
Posted By ebyh
CMS Supervisor - Conection to host was refused

We had the same issue last year with our Win7 upgrade as well. It was absolutely maddening! The solution is a little over my head, but here's a snippet I copied from an email which may help point you...
Forum: Avaya Aura & Unified Communications 12-18-2012, 04:25 PM
Replies: 1
Views: 9,498
Posted By ebyh
Sounds frustrating to say the least! Is it...

Sounds frustrating to say the least! Is it possible the FAC is programmed on the LSP for that location, but not on a main server which might actually be handling call processing?
Forum: IP Telephony and Convergence 12-12-2012, 01:46 PM
Replies: 2
Views: 16,129
Posted By ebyh
We're still on 5.2 so I'm definitely not an...

We're still on 5.2 so I'm definitely not an authority on your system, but have you confirmed for sure the lines have fully disconnected from the previous call? It seems to me the server may still...
Forum: Messaging 12-12-2012, 01:31 PM
Replies: 1
Views: 13,579
Posted By ebyh
It's been a while since I've administered Audix,...

It's been a while since I've administered Audix, but as I recall, you can populate the "0" field with any extension you wish, yes?

Have you tried sending "0" calls through a VDN to a simple...
Forum: Messaging 12-12-2012, 01:13 PM
Replies: 8
Views: 25,984
Posted By ebyh
Oops, sorry: 'list trace station 1241' As a...

Oops, sorry: 'list trace station 1241'

As a side note, the Message Lamp Ext should match your phone number (1241) as that designates which phone's message light should be activated when a new...
Forum: Messaging 12-12-2012, 01:07 PM
Replies: 8
Views: 25,984
Posted By ebyh
Hello, assuming you have verified that the PBX...

Hello, assuming you have verified that the PBX Extension field is populated correctly on the voicemail subscriber form... are you familiar with the CM 'list trace' command? (It doesn't work from...
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