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Search: Posts Made By: hpenni
Forum: IP Telephony and Convergence 01-30-2017, 02:01 AM
Replies: 2
Views: 4,444
Posted By hpenni
Hi, From an older post I got this. The way...

Hi,

From an older post I got this. The way this would work well is that you don't have to give (page) the number as you would always park the call on the personal extension:

You use the feature...
Forum: IP Telephony and Convergence 01-26-2017, 08:06 AM
Replies: 1
Views: 1,955
Posted By hpenni
In ASA: List station and sort on cover path. You...

In ASA: List station and sort on cover path. You can export the list to CSV if you have a really long list
Forum: Contact Center Applications 01-24-2017, 05:24 AM
Replies: 2
Views: 2,303
Posted By hpenni
In the advanced part of the recorded addresses...

In the advanced part of the recorded addresses (the agent log-in ids) you can select per address to record internal
Forum: IP Telephony and Convergence 12-19-2016, 04:17 AM
Replies: 3
Views: 5,511
Posted By hpenni
We set these through group policies, by...

We set these through group policies, by installing the the right config files in the user profiles
Forum: Avaya Aura & Unified Communications 12-06-2016, 05:44 AM
Replies: 1
Views: 7,097
Posted By hpenni
I am not sure if list usage service-hours-table...

I am not sure if list usage service-hours-table works on G3
Forum: IP Telephony and Convergence 11-24-2016, 04:51 AM
Replies: 2
Views: 2,660
Posted By hpenni
According to this document: End of services parts...

According to this document: End of services parts support: 3 June 2019
https://downloads.avaya.com/css/P8/documents/100172510

Not sure how that would be for support on the software.
Forum: Contact Center Applications 11-22-2016, 02:43 AM
Replies: 4
Cms
Views: 3,151
Posted By hpenni
Have you hit your limits for Data Storage...

Have you hit your limits for Data Storage Allocation (tools, system setup)?
Forum: Contact Center Applications 11-18-2016, 04:29 AM
Replies: 1
Views: 2,433
Posted By hpenni
Step 1: Queue-to Skill 1st Step 2: wait-time...

Step 1: Queue-to Skill 1st
Step 2: wait-time ...
Step 3: collect 1 digits after announcement NNNN for none
Step 4: goto step 10 if digits = 1 (caller selects 1 to come out of the queue)
Step: 5:...
Forum: Contact Center Applications 11-17-2016, 09:04 AM
Replies: 4
Cms
Views: 3,151
Posted By hpenni
is the VDN set for measured: External or Both?

is the VDN set for measured: External or Both?
Forum: Avaya Aura & Unified Communications 10-03-2016, 08:11 AM
Replies: 3
Views: 5,687
Posted By hpenni
Add the button Aux-work to the stations. They can...

Add the button Aux-work to the stations. They can than select it to be in or out of the hunt group
Forum: IP Telephony and Convergence 09-26-2016, 08:14 AM
Replies: 6
Views: 6,021
Posted By hpenni
And make sure you select Y: Terminate to coverage...

And make sure you select Y: Terminate to coverage points with Bridged appearances
Forum: Contact Center Applications 09-26-2016, 07:35 AM
Replies: 4
Views: 15,050
Posted By hpenni
Update: I got this when Chrome wasn't installed,...

Update: I got this when Chrome wasn't installed, installed Chrome first and became available to select in the installation process when installing the patch
Forum: IP Telephony and Convergence 09-19-2016, 04:33 AM
Replies: 1
Views: 5,024
Posted By hpenni
Dictionary-Splits/Skills, enter the skill number,...

Dictionary-Splits/Skills, enter the skill number, actions find one (Crtl F)
It will give the current name in CMS (This doesn't get updated from Communication Manager)
Forum: Contact Center Applications 09-07-2016, 06:40 AM
Replies: 3
Views: 7,258
Posted By hpenni
Hi, You get more than 1 segment if the...

Hi,

You get more than 1 segment if the disposition changes, for example this happens when a call get transferred or a call gets re-queued.
So the timers have to be 'reset' because it needs...
Forum: Contact Center Applications 09-02-2016, 01:36 AM
Replies: 4
Views: 15,050
Posted By hpenni
Hi, I find it a bit hit and miss, but...

Hi,

I find it a bit hit and miss, but what has worked for me:
Install 2.5.8 first, select enable IE Click to dial and than install the patch 6, again select IE and I could select Chrome...
Forum: Contact Center Applications 08-05-2016, 03:53 AM
Replies: 3
Views: 2,441
Posted By hpenni
The Login/logout report is the best way and get...

The Login/logout report is the best way and get CMS to do the calculation and add the calculation in your report: haglog.LOGOUT - haglog.LOGIN, set the format in the table to: hh:mm:ss

It will...
Forum: Contact Center Applications 07-07-2016, 05:41 AM
Replies: 4
Views: 2,595
Posted By hpenni
Hi, I am not sure what you mean, but the...

Hi,

I am not sure what you mean, but the One-x agent shows that I have called the number from Click to dial in the work log and I can redial it from the list

kind regards
H
Forum: Contact Center Applications 07-04-2016, 06:08 AM
Replies: 0
Views: 1,828
Posted By hpenni
one-X Agent Central Management

Hi,

I have the application ACCCM version 7.0.2 I can see the ACCMONEXDB in SQL installed. The webpage for the One-x Agent Central Management website (one-x Agent Management Portal) is working: it...
Forum: Contact Center Applications 06-22-2016, 02:56 AM
Replies: 4
Views: 2,595
Posted By hpenni
There was a release of Patch 6 R2.5.8 (H232) and...

There was a release of Patch 6 R2.5.8 (H232) and has Click to dial for Chrome enabled
The patch was released on the 13th June
Forum: Contact Center Applications 06-21-2016, 08:42 AM
Replies: 4
Views: 2,595
Posted By hpenni
Chrome One-x Agent

Does anybody know if there is going to be a One-x agent future release that does support Click to dial in Chrome?
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