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Search took 0.01 seconds. Search: Posts Made By: freihd
Forum: Contact Center Applications 02-04-2021, 04:29 AM
Replies: 0
Views: 312
Posted By freihd
ACCS - email notifications

Kindly provide steps to configure smtp settings to send email notifications for historical reports
Forum: Contact Center Applications 01-18-2021, 07:01 AM
Replies: 0
Views: 388
Posted By freihd
ACCS-IPO features

need to know if the following features are in ACCS like IPOCC or not if yes, where can i find them?

customer history that Shows the last agents who handled the customer calls

Abandoned list on...
Forum: Small and Medium Business Communications 01-18-2021, 06:32 AM
Replies: 0
Views: 550
Posted By freihd
IP Office - hide outbound numbers

Is there a way for IPO user to dial outbound calls by name with no see the customer number

Please Advise
Forum: Small and Medium Business Communications 11-08-2019, 03:48 AM
Replies: 2
Views: 3,866
Posted By freihd
Thank you for your prompt reply ...

Thank you for your prompt reply

Unfortunately the communicator history doesn't show the missed call logs for calls that alert on Communicator
Forum: Small and Medium Business Communications 11-07-2019, 09:50 AM
Replies: 2
Views: 3,866
Posted By freihd
Communicator doesn't show the missed calls

IP office 9.1
communicator 2.0.3.79

Communicator doesn't show the missed calls in history

Anyone have an idea how to fix/trace this issue

Thanks in advance
Forum: IP Office Contact Center 05-30-2019, 01:08 AM
Replies: 2
Views: 3,669
Posted By freihd
fixed in 9.1.8. ...

fixed in 9.1.8.

https://support.avaya.com/ext/index?page=content&id=SOLN294164
Forum: IP Office Contact Center 05-30-2019, 01:03 AM
Replies: 1
Views: 2,410
Posted By freihd
https://support.avaya.com/ext/index?page=content&i...

https://support.avaya.com/ext/index?page=content&id=SOLN268706
Forum: IP Office Contact Center 11-06-2018, 04:49 PM
Replies: 3
Views: 4,182
Posted By freihd
https://support.avaya.com/ext/index?page=content&i...

https://support.avaya.com/ext/index?page=content&id=SOLN271763
Forum: IP Office Contact Center 08-01-2018, 11:26 AM
Replies: 4
Views: 2,337
Posted By freihd
Welcome :) You can download ...

Welcome :)
You can download R10_1_2_Doc_Library.zip , 10.1.x from
https://support.avaya.com/downloads/download-details.action?contentId=C2018413141928840_5&productId=P1568&releaseId=10.1.x
...
Forum: IP Office Contact Center 08-01-2018, 04:59 AM
Replies: 4
Views: 2,337
Posted By freihd
- number of customer records: Displays the number...

- number of customer records: Displays the number of customer records that were matched with the caller using the customer configuration.

- number of customer records: Displays the number of...
Forum: IP Office Contact Center 05-18-2018, 03:01 PM
Replies: 1
Views: 1,790
Posted By freihd
https://support.avaya.com/ext/index?page=content&i...

https://support.avaya.com/ext/index?page=content&id=SOLN289397&group=UG_ENTITLED_CUSTOMER
https://support.avaya.com/ext/index?page=content&id=SOLN268048&group=UG_ENTITLED_CUSTOMER
Forum: IP Office Contact Center 02-04-2018, 01:58 AM
Replies: 2
Views: 1,249
Posted By freihd
https://support.avaya.com/forums/showthread.php?t=...

https://support.avaya.com/forums/showthread.php?t=12946
Forum: IP Office Contact Center 01-25-2018, 03:23 PM
Replies: 2
Views: 2,395
Posted By freihd
https://downloads.avaya.com/css/P8/documents/10103...

https://downloads.avaya.com/css/P8/documents/101039648
Forum: IP Office Contact Center 01-12-2018, 11:43 PM
Replies: 1
Views: 1,412
Posted By freihd
In case more email addresses necessary you have ...

In case more email addresses necessary you have to add the addresses into a distribution list, and use the address of distribution list as email address in the report.
...
Forum: IP Office Contact Center 01-10-2018, 02:41 AM
Replies: 5
Views: 2,148
Posted By freihd
Disable RTP filter on IPO thru No User Source...

Disable RTP filter on IPO thru No User Source Number configuration:

https://support.avaya.com/ext/index?page=content&id=SOLN316304&group=UG_ENTITLED_CUSTOMER
Forum: IP Office Contact Center 01-10-2018, 02:34 AM
Replies: 4
Views: 2,966
Posted By freihd
The IPOCC Software DVD > Examples folder includes...

The IPOCC Software DVD > Examples folder includes sample examples from AVAYA, you can import them into your task flow (.cfe) and IVR(,ivr),
The Examples>Taskflow>IVR_menus folder includes...
Forum: IP Office Contact Center 12-24-2017, 09:12 AM
Replies: 1
Views: 1,617
Posted By freihd
Uncheck the multichannel privileges (chat &...

Uncheck the multichannel privileges (chat & Email) for agents & Supervisors If you dont have the multichannel licenses
Forum: IP Office Contact Center 12-24-2017, 08:42 AM
Replies: 2
Views: 1,505
Posted By freihd
https://support.avaya.com/ext/index?page=content&i...

https://support.avaya.com/ext/index?page=content&id=SOLN299528&group=UG_ENTITLED_CUSTOMER

https://cdn.pbrd.co/images/GZI8l8c.png
Forum: IP Office Contact Center 11-26-2017, 02:01 PM
Replies: 2
Views: 1,246
Posted By freihd
https://support.avaya.com/ext/index?page=content&i...

https://support.avaya.com/ext/index?page=content&id=SOLN243446&group=UG_ENTITLED_PARTNER
Forum: IP Office Contact Center 09-24-2017, 11:00 AM
Replies: 2
Views: 2,288
Posted By freihd
"Could not allocate all required licenses! Some...

"Could not allocate all required licenses! Some functions are limited or unavailable! " if Agents\Supervisors have Realtime Information privileges that exceed the number of valid licenses...
Forum: IP Office Contact Center 09-06-2017, 05:18 AM
Replies: 1
Views: 1,297
Posted By freihd
Contact Recorder with IPOCC

Contact recorder appears the duplicate records (one record for user & one for topic) for the topic calls like the following
:
https://imgur.com/vl44Jzi.jpg

but appears only one record (for user)...
Forum: IP Office Contact Center 09-05-2017, 07:22 PM
Replies: 1
Views: 1,315
Posted By freihd
Calls queued estimated answer time showing as...

Calls queued estimated answer time showing as zero in IPOCC 9.0 herewith: https://support.avaya.com/ext/index?page=content&id=SOLN264316&group=UG_ENTITLED_CUSTOMER

Kindly follow the instructions...
Forum: IP Office Contact Center 09-04-2017, 09:04 AM
Replies: 1
Views: 2,256
Posted By freihd
CHAP connection requires One Single AVAYA IP...

CHAP connection requires One Single AVAYA IP Endpoint License (Included in IPOCC base sw license but delivered via ADI/PLDS as an IPO component and required for IPOCC)

To see if the SIP...
Forum: IP Office Contact Center 08-29-2017, 06:33 AM
Replies: 2
Views: 3,996
Posted By freihd
https://support.avaya.com/ext/index?page=content&i...

https://support.avaya.com/ext/index?page=content&id=SOLN312079&group=UG_ENTITLED_CUSTOMER
Forum: IP Office Contact Center 08-29-2017, 06:26 AM
Replies: 4
Views: 1,796
Posted By freihd
adjusting Delete Reporting Data automatically to...

adjusting Delete Reporting Data automatically to the number of days required.
Administration-> Configuration -> System -> Reporting Settings
Change the value to the required about of days in Delete...
Showing results 1 to 25 of 32
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