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Search: Posts Made By: georgefeng
Forum: Contact Center Applications 01-18-2015, 08:21 PM
Replies: 5
Views: 4,717
Posted By georgefeng
Hi shaikht, are you able to provide the local...

Hi shaikht,
are you able to provide the local Avaya contacts which help us to achieve it ?
Forum: Contact Center Applications 11-03-2014, 02:37 AM
Replies: 1
Views: 4,371
Posted By georgefeng
can not see ACR records from replay

Hi There,
I have just installed Avaya ACR R12 with CM 6. the ACR is record the calls (bulk recordings).
as I can see the wae and xml files are generated in the hard disk. but when I try to run...
Forum: Contact Center Applications 11-03-2014, 02:32 AM
Replies: 2
Views: 5,691
Posted By georgefeng
ACR can not see records from replay but can see them in G:/Calls

Hi There,
I have just installed Avaya ACR R12 with CM 6. the ACR is record the calls (bulk recordings).
as I can see the wae and xml files are generated in the hard disk. but when I try to run...
Forum: Contact Center Applications 10-21-2014, 09:55 PM
Replies: 2
Views: 5,691
Posted By georgefeng
Avaya EMC CMS plugin ODBC driver

Hi There,
I am integrating Avaya EMC (Elite Multichannel) with CMS by using CMS Plug-in via ODBC connection.
The Avaya Document indicate to use INFORMIX ODBC driver for the connection, but when...
Forum: Contact Center Applications 10-15-2014, 02:19 AM
Replies: 5
Views: 4,717
Posted By georgefeng
Thanks shaikht I can see contact ID in IQ and...

Thanks shaikht
I can see contact ID in IQ and UCID in ACR. but how do I linked them together?
Forum: Contact Center Applications 10-15-2014, 02:02 AM
Replies: 5
Views: 4,717
Posted By georgefeng
UCID in Avaya IQ

Hi There,
I am looking for a UCID in the Avaya IQ to trace a call which lined to a call recording system ACR but I can not find any info.
will the contact ID in Avaya IQ linked to UCID?


Thanks...
Showing results 1 to 6 of 6

 
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