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Forum: Contact Center Applications 04-17-2015, 04:04 AM
Replies: 1
Views: 3,064
Posted By htiwari
errors in proactive contact 5.1

Hi morga

The alerts which you are seeing are not the bug, it is the indication that previous created report files are no more active or archive from that location.

Regarding the issue with...
Forum: Contact Center Applications 02-11-2015, 03:22 AM
Replies: 2
Views: 3,784
Posted By htiwari
Proactive contact - Analyst reports show data incorrectly

Hi chlain

It seems realtime data statistics not pushed to database.

Some time if hdsc and datamgr proces get intruppted you may observe such kind of situation.

however it will get...
Forum: Contact Center Applications 02-11-2015, 03:18 AM
Replies: 1
Views: 3,244
Posted By htiwari
Hi Gavin You will be able to locate...

Hi Gavin

You will be able to locate respective Release note at support.avaya.com

Thanks and Regards
Harsh
Forum: Contact Center Applications 02-11-2015, 03:17 AM
Replies: 2
Views: 3,784
Posted By htiwari
Hi chlain It seems realtime data statistics...

Hi chlain

It seems realtime data statistics not pushed to database.

Some time if hdsc and datamgr proces get intruppted you may observe such kind of situation.

however it will get...
Forum: Contact Center Applications 02-11-2015, 01:49 AM
Replies: 1
Views: 3,224
Posted By htiwari
Hi Gavin Could you please check if...

Hi Gavin

Could you please check if Dialer-Agent PCs and Dialer System are in same timezone,

It is observed that if there is a time difference it lead such type of situatino.

Thanks &...
Forum: Contact Center Applications 08-27-2012, 06:26 AM
Replies: 2
Views: 10,326
Posted By htiwari
Hi I checked the source of Recalls...

Hi

I checked the source of Recalls information which is reflecting in the Jobmon(CUI) and found it is coming from Dialer database, Hence moving further we need to verify is there any way to...
Forum: Contact Center Applications 08-27-2012, 05:57 AM
Replies: 5
Views: 12,259
Posted By htiwari
Hi This error tells you about that Agent...

Hi

This error tells you about that Agent Failed to join job. There are many reason behind that, If you are getting this error very frequently then it would suggestible to report this incident...
Forum: Contact Center Applications 04-02-2012, 02:22 AM
Replies: 1
Views: 9,616
Posted By htiwari
PCS 4.2.1 - Day LIght Saving

Hi Manees

if its standard timezones of US and UK, no changes needed
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