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Search took 0.01 seconds. Search: Posts Made By: ddcastillo
Forum: Contact Center Applications 02-04-2014, 10:40 AM
Replies: 0
Views: 6,954
Posted By ddcastillo
Avaya Aura Agent Desktop - How to tell what version is installed on an Agent's PC

There are 3 ways to check the Agent's AAAD Version.

1. Windows -> Control Panel -> Add or Remove Programs -> Avaya Aura Agent Desktop -> Click here for support information (click)

2. Login to...
Forum: Contact Center Applications 12-04-2013, 02:45 PM
Replies: 0
Views: 8,341
Posted By ddcastillo
Exclamation Basic Troubleshooting - AACC

Hi all,

Just wanted to share some very common steps you can follow when troubleshooting your AACC environment when an issue is found. AACC has many components, so depending on the component,...
Forum: Contact Center Applications 12-04-2013, 02:17 PM
Replies: 2
Views: 6,282
Posted By ddcastillo
Hi there, What does APC stand for please? ...

Hi there,

What does APC stand for please?
Thanks,
Danie / AACC Solution Engineer – High Touch Support Services
Forum: Contact Center Applications 11-14-2013, 10:44 AM
Replies: 4
Views: 12,460
Posted By ddcastillo
Solution Delivered The "weightage" is the importance of the search...

The "weightage" is the importance of the search criteria. If you want them to be equally important, you set each criteria to 50%, since you have 2 search criteria.

Then once you have it...
Forum: Contact Center Applications 11-14-2013, 10:36 AM
Replies: 2
Views: 8,606
Posted By ddcastillo
Hi there, There are several ways to...

Hi there,

There are several ways to configure what you are wanting, depending on the type of PBX you are using.

For all AACC sites, regardless of the PBX, AACC has Call Presentation Classes...
Forum: Contact Center Applications 11-14-2013, 10:21 AM
Replies: 1
Views: 6,486
Posted By ddcastillo
AACC CachePing Functionality - CM (SIP) Versus CS1K (AML)

I wanted to cover this topic and see if it is helpful or interesting to anyone.

For many of our customers, whether you use a CM or a CS1K with your AACC HA solution, you may not understand the...
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