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Search: Posts Made By: daceyreddick
Forum: Contact Center Applications 03-28-2013, 02:19 PM
Replies: 1
Views: 7,923
Posted By daceyreddick
Is the agent logged into the ACD or phone system?...

Is the agent logged into the ACD or phone system? Try inputting the direct line, rather than the extension. Also, you must also input 91 before the number (including area code). So, example: Instead...
Forum: Contact Center Applications 03-01-2013, 08:38 AM
Replies: 2
Views: 11,134
Posted By daceyreddick
You mentioned that this is occuring only for one...

You mentioned that this is occuring only for one campaign - Are there any other campaigns also based on this calling list for which this is NOT happening? Also, are recalls active on this list?
...
Forum: Contact Center Applications 08-27-2012, 09:29 AM
Replies: 5
Views: 12,296
Posted By daceyreddick
Unable to join job...

I'm unsure if this is still an issue with 4.2, but on 3.0, agents would receive this error when any job names (in Editor) were >15 characters. In addition, the 'join job' window would not display any...
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