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Search: Posts Made By: sandeepreddy
Forum: Contact Center Applications 07-19-2016, 02:05 AM
Replies: 2
Views: 4,878
Posted By sandeepreddy
Hi I would suggest to get this checked with...

Hi

I would suggest to get this checked with a support request to the CBA team on how exactly it should work.
Forum: Contact Center Applications 07-19-2016, 02:00 AM
Replies: 1
Views: 2,882
Posted By sandeepreddy
Hi, Please check the following article which...

Hi,

Please check the following article which can help in changing the time zone of EPM to desired time zone.
SOLN194891 (https://support.avaya.com/kb/ext/SOLN194891)
...
Forum: Contact Center Applications 05-04-2016, 12:49 AM
Replies: 6
Views: 5,767
Posted By sandeepreddy
Call Progress tones for busy and invalid numbers in preview dialing

It depends on if those tones are be passed to EP by the servers down the call path i.e Service provider/PSTN. In an environment whether tones being passed to EP/POM are beyond EP/POM, thus the most...
Forum: Contact Center Applications 03-10-2016, 06:15 AM
Replies: 4
Views: 7,435
Posted By sandeepreddy
Hi Nikola, Please make sure the Nailer and...

Hi Nikola,

Please make sure the Nailer and driver apps are configured to use https and re-exchnage the certificates once done. Should address the router not getting initialized issue.
Forum: Contact Center Applications 01-28-2016, 11:25 PM
Replies: 1
Views: 3,417
Posted By sandeepreddy
HI You might want to check if all the...

HI

You might want to check if all the contacts attributes added are valid!
If you feel there is any discrepancy please raise a ticket with Avaya Support so that it can be investigated.
...
Forum: Contact Center Applications 01-28-2016, 11:22 PM
Replies: 2
Views: 4,114
Posted By sandeepreddy
HI Grace, Could please clarify your query in...

HI Grace,

Could please clarify your query in detail for better understanding to be able to guide you in right direction!

If this is related to the application logic you may open a thread on...
Forum: Contact Center Applications 09-14-2015, 07:30 AM
Replies: 2
Views: 16,435
Posted By sandeepreddy
Hi MPP restarts automatically when any of...

Hi

MPP restarts automatically when any of the components of MPP fail to recover .
First the MPP components try to recover themselves, if this does not happen then all the MPP processes are...
Forum: Contact Center Applications 09-12-2015, 12:39 AM
Replies: 3
Views: 5,718
Posted By sandeepreddy
Hi Try rebooting the AAEP and APP server...

Hi

Try rebooting the AAEP and APP server once and check.
If reboot doesn't help then delete all the POM apps configured, and re-add them and check.

On one of my lab system I had the same...
Forum: Contact Center Applications 09-12-2015, 12:33 AM
Replies: 3
Views: 5,495
Posted By sandeepreddy
Hi , If your query is related to capturing...

Hi ,

If your query is related to capturing the call outcome at run time and do some other processing then you will need to use the POM webservices.

The information of different web-services is...
Forum: Contact Center Applications 09-12-2015, 12:10 AM
Replies: 3
Views: 5,495
Posted By sandeepreddy
Hi , You will be able to check the outcalls...

Hi ,

You will be able to check the outcalls outcome from two places.
1. When the outdialing is in progress from the POM Monitor.
2. You can check the POM Campaign Detail or Campaign Summary...
Forum: Contact Center Applications 09-10-2015, 05:45 AM
Replies: 1
Views: 3,017
Posted By sandeepreddy
Yes it is the same. Regards, Sandeep.

Yes it is the same.

Regards,
Sandeep.
Forum: Contact Center Applications 07-09-2015, 01:21 AM
Replies: 2
Views: 2,808
Posted By sandeepreddy
HI Please open a Service Request with...

HI

Please open a Service Request with Avaya. This will help prioritize your request, track time, and staff appropriately to provide superior support.

Appreciate your co-operation &...
Forum: Contact Center Applications 07-06-2015, 12:51 AM
Replies: 4
Views: 2,792
Posted By sandeepreddy
Hi Gordon, Could you clarify what is CDN?...

Hi Gordon,

Could you clarify what is CDN? and refine your query for better understanding so that we can answer your query .

or you may open a SR so that the backbone can reach out to you to...
Forum: Contact Center Applications 07-06-2015, 12:46 AM
Replies: 1
Views: 2,738
Posted By sandeepreddy
Hi Christian, To check if this...

Hi Christian,

To check if this implementation works or if it is feasible can be best answered by APS.
Avaya Professional Services. You may contact APS and get clarification on the same.
Thanks.
Forum: Contact Center Applications 07-06-2015, 12:42 AM
Replies: 2
Views: 4,035
Posted By sandeepreddy
Hi Member, Could you please share the...

Hi Member,

Could you please share the details of your request, so that we can check and update you on your queries.

What exactly are you trying to achieve ? if could give an example, we could...
Forum: Contact Center Applications 07-06-2015, 12:36 AM
Replies: 2
Views: 3,015
Posted By sandeepreddy
Hi , Could you please re-state your query on...

Hi ,

Could you please re-state your query on what exactly is your requirement?
What recordings are you storing on AMS? and Why do you want to store the recording on AMS? AMS - Avaya Media Server!
Forum: Contact Center Applications 06-23-2015, 01:22 AM
Replies: 8
Views: 5,286
Posted By sandeepreddy
Hi Mamb, Yes you need to have enhanced call...

Hi Mamb,

Yes you need to have enhanced call classification licenses on VP/EP.
Forum: Contact Center Applications 06-15-2015, 03:53 AM
Replies: 3
Views: 5,917
Posted By sandeepreddy
Hi Nikola, If the email processor is in...

Hi Nikola,

If the email processor is in degraded state then the server might have configuration and connections,however some or all connections are not working. We will need to check the email...
Forum: Contact Center Applications 06-15-2015, 02:38 AM
Replies: 1
Views: 2,689
Posted By sandeepreddy
Prompt/announcement delay noticed

Hi

You did mention the restart of tomcat [app server ] resolved the issue. Please check the application or the app server to see if there is any delay in response for the requested URLs from the...
Forum: Contact Center Applications 08-27-2012, 12:40 AM
Replies: 1
Views: 8,704
Posted By sandeepreddy
AAEP - Experience Portal install error

Could you please give us the following information:
1. Is it an upgrade or fresh installation?
2. How are they trying to install the AAEP s/w [from CD or from the server ]
3. From where was the...
Showing results 1 to 20 of 20

 
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