Forum: Contact Center Applications
05-07-2013, 02:35 AM
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Replies: 1
Views: 10,092
AACC: Queueing of emails to same agent
AACC 6.2 with MultiMedia (email).
Email contact has been answered by Agent A. Agent A make a reply back to customer asking for more information. Customer make a reply back again with answer.
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Forum: Contact Center Applications
12-18-2012, 03:49 AM
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Replies: 4
Views: 12,536
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Forum: Contact Center Applications
10-18-2012, 02:30 AM
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Replies: 1
Views: 10,310
I have found the solution:
/*Collect CLID...
I have found the solution:
/*Collect CLID into variable.*/
ASSIGN CLID TO CBR_InboundNumber_cv
/*Convert variable of type CLID to string*/
CONVERT CBR_InboundNumber_cv TO STRING...
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Forum: Contact Center Applications
10-17-2012, 05:44 AM
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Replies: 1
Views: 10,310
Scripting help
Hi!
Need some help collecting CLID and playing it on AACC 6.2 SIP.
/*Collect CLID into variable.*/
ASSIGN CLID TO CBR_InboundNumber_cv /*CBR_InboundNumber_cv = Type CLID */
?
?
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Forum: Contact Center Applications
10-16-2012, 11:36 PM
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Replies: 1
Views: 12,854
CallBack Request and scripting
We are implementing CallBack Request (CBR) from Avaya Professional Services (APS). APS has installed the CBR component which will invoke AACC API to queue new outbound contact onto AACC Outbound...
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Forum: Contact Center Applications
06-19-2012, 02:29 AM
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Replies: 0
Views: 9,271
AACC 6.2 Comfort Groups
What is the difference between "Web On Hold comfort groups" and "Web communication comfort groups" in AACC 6.2?
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Forum: Contact Center Applications
03-29-2012, 02:07 AM
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Replies: 1
Views: 15,571
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Forum: Contact Center Applications
03-27-2012, 04:21 AM
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Replies: 3
Views: 17,230
Schedule retrival of e-mails to CCMM
Is it possible to schedule (date and time) retrival of emails into CCMM (AACC 6.2 SIP)?
Customer is looking into stopping retrival of emails from MS Exchange 2010 at spesefic dates and times...
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Forum: Contact Center Applications
03-20-2012, 05:03 AM
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Replies: 1
Views: 17,217
AACC 6.2 SIP, CS1K 7.5 and AAAD Phonebook
In Agent Desktop (AAAD) the agent can search for users phonenumber using the Phonebook. The phonenumer is pulled from the LDAP server - in this case Active Directory. The phonenumer is in E.164...
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Forum: Contact Center Applications
03-05-2012, 10:39 PM
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Replies: 7
Views: 25,417
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Forum: Contact Center Applications
03-04-2012, 10:55 PM
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Replies: 7
Views: 25,417
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Forum: Contact Center Applications
02-28-2012, 12:29 PM
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Replies: 7
Views: 25,417
AACC 6.2 SIP and CLID on agent set
Running AACC 6.2 and Avaya CS1000E 7.5.
When an incoming call is presented on the Agent Desktop, the customer CLID is presented OK in the Agent Desktop. On the agent set, the DSC (Route Point)...
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Forum: Contact Center Applications
08-05-2011, 06:52 AM
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Replies: 0
Views: 15,002
AACC 6.2 SIP and Callback
Hi!
What is needed to get Callback against AACC 6.2 SIP? I can not find any documentation/NTP describing this. I know about NES CC 7.0 AML and callback, but as far as I understand it is done...
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