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Forum: IP Telephony and Convergence 01-17-2013, 11:28 PM
Replies: 1
Views: 8,734
Posted By alexsafonov
G430 & fpm

Hi, all
trying to install FPM 6.0 SP8 and found that it try to query G430 gateway via UDP 162 and G430 doesn't reply on this port. I was able to query G430 via SNMPWalk on port 161. So do you know...
Forum: Avaya Aura & Unified Communications 09-21-2012, 11:06 AM
Replies: 1
Views: 11,427
Posted By alexsafonov
one-x Communicator and CES

when configuring 1XC with CES it ask for CES URL. What is that URL ?
Forum: Contact Center Applications 10-27-2010, 12:40 PM
Replies: 2
Views: 14,962
Posted By alexsafonov
AIC designer issue

Dear all
having AIC 7.2.2 have two problems:

1) can't reconfigure DB via Database designer. When i press test or run application stuck so i can just close it via X button
2) can't upload...
Forum: Contact Center Applications 06-02-2010, 01:24 PM
Replies: 9
Views: 40,130
Posted By alexsafonov
Hi, first of all you need to configure UUI...

Hi,

first of all you need to configure UUI to shared modet then
you need to add the following value into AAI Field:

PD,04;C8,HEX ENCODED UUI DATA
Forum: Contact Center Applications 05-09-2010, 02:00 PM
Replies: 3
Views: 22,376
Posted By alexsafonov
today i check docs on APC 4.2 and there are no...

today i check docs on APC 4.2 and there are no Win7 support.

but agent work on my Win7 64 bit and also editor

monitor and analyst - no. during install it can't create odbc connection
Forum: Contact Center Applications 05-06-2010, 10:05 AM
Replies: 9
Views: 40,130
Posted By alexsafonov
i have VXML app which generate UUI if i set...

i have VXML app which generate UUI
if i set PD,04 i don't have any UUI in CTI ( i look AES trace)
Forum: Contact Center Applications 05-05-2010, 12:32 PM
Replies: 9
Views: 40,130
Posted By alexsafonov
Hi, i mean that data is passed to CCE but as...

Hi,
i mean that data is passed to CCE but as UUI_USER_SPECIFIC, which is not supported by CCE.
So i'm looking for solution how to pass data from SIP enabled VP to be encoded as UUI_IA5_ASCII
Forum: Contact Center Applications 05-04-2010, 12:53 AM
Replies: 1
Views: 17,269
Posted By alexsafonov
you can use doc 07-300061 "Avaya Communication...

you can use doc 07-300061 "Avaya Communication Manager Call Center Software
Basic Call Management System (BCMS) Operations"

As for your question: State - The current work state for the agent....
Forum: Contact Center Applications 05-04-2010, 12:47 AM
Replies: 5
Views: 19,326
Posted By alexsafonov
it's not possible. you need to re-write your...

it's not possible. you need to re-write your application in VXML using Dialog Designer.
Forum: Contact Center Applications 05-03-2010, 05:06 AM
Replies: 9
Views: 40,130
Posted By alexsafonov
UUI in SIP VP

Dear all.
I have a voice portal which is sip connected to CM. Also i have CCE. The problem is that when i add an UUI in VP it then pass into sip trunk and from AES this data is encoded like...
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