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Forum: Contact Center Applications 02-19-2016, 05:19 AM
Replies: 4
Views: 3,441
Posted By psree
POM depends on the AAEP to get the completion...

POM depends on the AAEP to get the completion codes and AAEP depends on the tones that are interpreted by the switch -- if you notice any such scenarios where the switch is detecting the completion...
Forum: Contact Center Applications 02-19-2016, 05:00 AM
Replies: 4
Views: 3,441
Posted By psree
There is an option to add custom completion codes...

There is an option to add custom completion codes on the POM. Answer machine code is already provided as default.

All the configuration related to completion code can be done from the web page...
Forum: Contact Center Applications 03-23-2015, 07:40 AM
Replies: 1
Views: 5,124
Posted By psree
For getting the UCID - set the mode on CM to...

For getting the UCID - set the mode on CM to Service Provider, SM to Service Provider and on AAEP's "Transport UCID" to Service PRovider. See if this helps, because the UCID has to come from the CM.
Forum: Contact Center Applications 03-06-2015, 04:39 AM
Replies: 1
Views: 4,242
Posted By psree
A lot of other things have to configured apart...

A lot of other things have to configured apart from these settings. for example, on the same page, just below these settings, there are setting for user entry. All those have to be filled. You may...
Forum: Contact Center Applications 02-25-2015, 01:03 AM
Replies: 1
Views: 2,519
Posted By psree
POM has two ways to set the "Sender's Address" in...

POM has two ways to set the "Sender's Address" in a campaign strategy.
One way is to set the "Sender's Address" using the "Call" node.



The other is to use a "Sender's Address" node. This...
Forum: Contact Center Applications 02-24-2015, 05:39 AM
Replies: 3
Views: 4,354
Posted By psree
"First prompt Latency" is the time taken by the...

"First prompt Latency" is the time taken by the app server to respond to a "HTTP GET" request from the MPP.

From the app server front, you might want to check with the specific app server...
Forum: Contact Center Applications 02-24-2015, 05:36 AM
Replies: 3
Views: 6,707
Posted By psree
We might not be able to answer this right way...

We might not be able to answer this right way without some logs analysis. If you would like to troubleshoot on this, you may open a SR with us for further investigation.

Hope this helps!
Forum: Contact Center Applications 02-19-2015, 07:08 AM
Replies: 3
Views: 6,707
Posted By psree
Hi Subin, Below are the additional setting...

Hi Subin,

Below are the additional setting available under VOIP connections for SIP.

Listener Port:
SIP Domain:
P-Asserted-Identity:
Maximum Redirection Attempts:
...
Forum: Contact Center Applications 02-19-2015, 07:03 AM
Replies: 3
Views: 4,354
Posted By psree
Hi, this is something that has to be dealt...

Hi,

this is something that has to be dealt on the application server end. One needs to check if there is a network latency or if the app server is taking time to respond. AAEP does not have any...
Forum: Contact Center Applications 02-17-2015, 02:01 AM
Replies: 1
Views: 2,783
Posted By psree
Hi Akris, This could be answered on our...

Hi Akris,

This could be answered on our another support forum http://www.devconnectprogram.com/forums/forums/show/15.page.

Could you please post your query here?

Hope this helps!
Forum: Contact Center Applications 02-17-2015, 02:00 AM
Replies: 3
Views: 3,363
Posted By psree
Hi, Could you please let me know the...

Hi,

Could you please let me know the products which are involved in this query?
Forum: Contact Center Applications 02-10-2015, 07:42 AM
Replies: 2
Views: 3,392
Posted By psree
Is this about AAEP 6.0 or AAEP 7.0?

Is this about AAEP 6.0 or AAEP 7.0?
Forum: Contact Center Applications 02-10-2015, 06:06 AM
Replies: 1
Views: 2,765
Posted By psree
iahistory.php gives you the appropriate version...

iahistory.php gives you the appropriate version installed on the server.
Forum: Contact Center Applications 02-10-2015, 06:03 AM
Replies: 1
Views: 2,571
Posted By psree
There might be a post call work happening on the...

There might be a post call work happening on the application. Check on that part. Under the process folder, you can figure out the slot number based on the Session ID and then look out for that...
Forum: Contact Center Applications 02-10-2015, 06:01 AM
Replies: 1
Views: 3,932
Posted By psree
This has to checked in the MPP logs with FINEST...

This has to checked in the MPP logs with FINEST level to determine the cause for each termination. 107 error indicates a network issue.
Forum: Contact Center Applications 02-10-2015, 05:57 AM
Replies: 5
Views: 5,805
Posted By psree
Yes, I was able to complete the ACSS for AAEP and...

Yes, I was able to complete the ACSS for AAEP and POM by following the documentation available on support site as well as the HELP documentation of the AAEP and POM servers. We do not have any dumps.
Forum: Contact Center Applications 02-10-2015, 05:55 AM
Replies: 1
Views: 3,249
Posted By psree
Kindly check the way the application is...

Kindly check the way the application is administered on the Voice Portal , whether the UUI is in shared or Service Provider mode. This has to match with the setting on the CM.

Hope this helps!
Forum: IP Telephony and Convergence 06-07-2012, 07:01 AM
Replies: 1
Views: 9,044
Posted By psree
Hi, Were you able to hear this properly...

Hi,

Were you able to hear this properly earlier and have issues now?
Forum: Avaya Aura & Unified Communications 05-04-2012, 04:00 AM
Replies: 1
Views: 13,748
Posted By psree
Hi Gupta, Have you tried our "Tansfer to...

Hi Gupta,

Have you tried our "Tansfer to landing pad" sample application? If not I would request you to try with that app first. If you are still facing the issues then please open a ticket with...
Forum: Contact Center Applications 05-02-2012, 03:34 AM
Replies: 1
Views: 9,176
Posted By psree
Hi James, IR supports both TAS and VXML...

Hi James,

IR supports both TAS and VXML scripts with various integrations/functionalities, like CTI or agent desktop integrations using Avaya Interaction center or Avaya AES servers.

Most of...
Forum: IP Telephony and Convergence 04-30-2012, 03:40 AM
Replies: 1
Views: 11,038
Posted By psree
Under the system configuration, select the MPP...

Under the system configuration, select the MPP server and change the simultaneous call for that MPP server to 100, and they you can use those 100 licenses.
Forum: Contact Center Applications 05-25-2010, 12:52 AM
Replies: 1
Views: 15,290
Posted By psree
Hi, Unfortunately, we do not have any kind...

Hi,

Unfortunately, we do not have any kind of documents regarding the interoperability of CS1000 with the VP as it is still in the testing phase.
Forum: Contact Center Applications 05-04-2010, 01:40 AM
Replies: 5
Views: 19,326
Posted By psree
Hi Pakpoom, You will have to design the...

Hi Pakpoom,

You will have to design the complete application in VXML to be used with the VP. VP supports only VXML and CCXML applications.
Forum: Contact Center Applications 04-12-2010, 11:08 PM
Replies: 2
Views: 17,178
Posted By psree
Hi Kim, I am closing this thread. for any...

Hi Kim,

I am closing this thread. for any further assistance please open a ticket with Avaya as it requires a little troubleshooting.

Thanks for your understanding and patience.
Forum: Contact Center Applications 04-06-2010, 01:28 AM
Replies: 2
Views: 17,178
Posted By psree
Hi Kim, I see that the application is...

Hi Kim,

I see that the application is waiting for the input before playing this prompt. So if the caller does not enter the DTMF digit how does the application behave? Did you set any timeout for...
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