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Search: Posts Made By: materwey
Forum: Avaya Aura & Unified Communications 07-24-2019, 01:18 PM
Replies: 0
Views: 937
Posted By materwey
softphone client 6.2 in Aura 6.3 for 8410B digital phones pilot project questions

We found the following when working in the softphone client and wondered if this is working as it should. We are using the H.323 setting. Transfer - immediately transfers the call. Staff is not able...
Forum: Avaya Aura & Unified Communications 03-14-2019, 11:14 AM
Replies: 0
Views: 1,103
Posted By materwey
cdr for internal calls

Aura 6.3 using Microcall for call tracking. I believe I have all the settings correct yet I am not able to track the following internal calls:

X6000 is VDN
vector gives option to go to...
Forum: Avaya Aura & Unified Communications 02-27-2019, 11:00 AM
Replies: 0
Views: 1,032
Posted By materwey
conference call question

CM6.2 using 9630 IP sets
In the past two days I have just one small group of users experiencing 'weirdness'. All incoming calls for this staff route through their front desk and at the moment that...
Forum: Avaya Aura & Unified Communications 01-09-2019, 12:35 PM
Replies: 0
Views: 893
Posted By materwey
Queue Time alert button - time on display

We are using hunt group queue alert buttons on telephones and have what may sound like an odd question. We have been reading the time that appears on the phone as minutes:seconds. However, we had...
Forum: Avaya Aura & Unified Communications 06-06-2018, 02:22 PM
Replies: 0
Views: 1,263
Posted By materwey
OneX desktop client network error

We are using the 6.2 OneX client on our desktops because we are still a H.323 shop. Generally this loads without issue but I am stumped with this one user.
It is a new laptop using Windows10...
Forum: Avaya Aura & Unified Communications 05-14-2018, 01:01 PM
Replies: 1
Views: 1,358
Posted By materwey
TN2302 med pro board status question

I did a status of all my med pros and found my only TN2302 (others are all TN2602) appears differently. the control link status is n/a (rather than up) and the duplicate state is n/a (rather than...
Forum: Avaya Aura & Unified Communications 05-14-2018, 12:32 PM
Replies: 4
Views: 2,120
Posted By materwey
the station has no errors - she is the only...

the station has no errors - she is the only person reporting an issue
Forum: Avaya Aura & Unified Communications 05-14-2018, 12:26 PM
Replies: 4
Views: 2,120
Posted By materwey
she indicates the issue is about every other...

she indicates the issue is about every other call. these calls are coming in via a hunt group and no one else in the group experiences these issues
Forum: Avaya Aura & Unified Communications 05-02-2018, 08:57 AM
Replies: 0
Views: 1,251
Posted By materwey
unstable transfer on just one station

I have one 8434DX station that will disconnect every other transferred call. Does not happen when the receiver is being used - only when using a headset that plugs into the aux port. (500A and...
Forum: Avaya Aura & Unified Communications 04-27-2018, 02:52 PM
Replies: 0
Views: 1,188
Posted By materwey
how long should it take to route a caller to a destination via a vector?

It does not matter if I am routing to a hunt group or directly to an extension, there is a 10 second delay before a ring is heard by the caller/called party.

Vector is super simple.
1....
Forum: Avaya Aura & Unified Communications 04-18-2018, 11:26 AM
Replies: 4
Views: 2,120
Posted By materwey
denial event 1738: conf/xfer unstable calls

single user reported that mid-morning she started having trouble transferring calls. 8434DX set using an old AWH55+ headset
appears that she can transfer when she uses her handset but cannot...
Forum: IP Telephony and Convergence 03-27-2018, 01:31 PM
Replies: 2
Views: 1,534
Posted By materwey
phone failure cause pc failure

In the following scenario, will a phone failure cause an issue with a pc connection to the network? if yes, is it specific to just particular model phones or does this apply to all IP phones?
...
Forum: Contact Center Applications 03-20-2018, 08:27 AM
Replies: 4
Views: 2,696
Posted By materwey
how to wait in que for an individual extension?

We have Aura 6.3 - user would like to have their front desk staff person 'essentially' answer all calls. Call process would go like this: incoming call rings desk phone. If unable to answer,...
Forum: Avaya Aura & Unified Communications 02-06-2018, 03:05 PM
Replies: 1
Views: 1,196
Posted By materwey
I removed the authorization code - still get...

I removed the authorization code - still get recall dial tone but when I enter the authorization code I get wave off. All on the COR that has no authorization code assigned and 'n' keystroked on...
Forum: Messaging 02-06-2018, 02:47 PM
Replies: 2
Views: 2,882
Posted By materwey
I am not clear what you mean by Ghost mailbox. ...

I am not clear what you mean by Ghost mailbox. Are you referencing 1233 being an additional extension for the 1234 voice mailbox?
Forum: Avaya Aura & Unified Communications 02-06-2018, 02:23 PM
Replies: 1
Views: 1,196
Posted By materwey
authorization code working on wrong COR

I have authorization code setup for COR 16. I know it worked when we were using CM 5.2. A couple of years ago we upgraded to 6.3 and I realized this is the first time I have tested this...
Forum: Avaya Aura & Unified Communications 01-25-2018, 09:17 AM
Replies: 2
Views: 1,470
Posted By materwey
Question ? ARS by location versus all

Aura 6.3 with an All and 4 location specific ARS tables. Can anyone explain when/how the All table is used? :confused:
Forum: Messaging 11-16-2017, 12:46 PM
Replies: 0
Views: 2,334
Posted By materwey
Preference Tab hangs/won't load when accessing vm from web

Accessing Aura Messaging 6.3 via web - can access messages just fine. Issue when I try to open Preferences Tab - it just hangs at loading. Both Chrome and IE. Could this be due to certificate...
Forum: Avaya Aura & Unified Communications 10-23-2017, 11:32 AM
Replies: 1
Views: 1,579
Posted By materwey
I create a voice mailbox for the hunt group...

I create a voice mailbox for the hunt group number and assign an aut-msg-wt for that box on the user stations. Lamp goes on when there is a new voice mail message. They all login to the voice mail...
Forum: Avaya Aura & Unified Communications 10-23-2017, 10:14 AM
Replies: 0
Views: 1,117
Posted By materwey
how to set fax speed

Using Aura (no SBCs) 6.3 and a combination of Rightfax server and MFPs for faxing. All faxes are running at 9600. Is it possible in CM or SM to change the speed setting to allow for faster...
Forum: Telephones, Adjuncts, and Adapters 10-23-2017, 10:06 AM
Replies: 2
Views: 5,237
Posted By materwey
Thank you

The port information was very helpful
Forum: Telephones, Adjuncts, and Adapters 10-11-2017, 01:21 PM
Replies: 2
Views: 5,237
Posted By materwey
port speed on 9630 telephone sets

I have been buying 9630 IP sets for a number of years so I have a variety of product releases in possession. How do I find the speed on the data port of the phone?
Forum: IP Telephony and Convergence 07-19-2017, 02:22 PM
Replies: 0
Views: 1,682
Posted By materwey
4610 manual IP assignment issue

I am running Aura 6.3 with an off-site office running off a data switch using old 4610 IP phones. We do not have a DHCP scope for this location. It is small and we have been manually assigning all...
Forum: Avaya Aura & Unified Communications 05-17-2017, 03:08 PM
Replies: 1
Views: 2,450
Posted By materwey
46XXIP phone work within 7.x Aura

Does anyone know if the old 46XX IP phones will work in the new Aura 7.x?
Forum: Avaya Aura & Unified Communications 05-05-2017, 03:00 PM
Replies: 2
Views: 3,432
Posted By materwey
controlling resources used by IP phone

Looking for documentation or insight into how I can control which TDM resources are used when an IP phone places a call. If this is generally not possible or recommended, is there a way to tightly...
Showing results 1 to 25 of 39

 
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