Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Search Forums
Reload this Page Search Results
FAQ Forum Rules Search Today's Posts Mark Forums Read

Page 1 of 3 1 23
Showing results 1 to 25 of 52
Search took 0.01 seconds. Search: Posts Made By: stphnwd
Forum: Contact Center Applications 10-08-2016, 08:23 AM
Replies: 3
Views: 13,266
Posted By stphnwd
Have you reviewed this document?...

Have you reviewed this document? https://downloads.avaya.com/css/P8/documents/101015191
Forum: Contact Center Applications 10-08-2016, 08:16 AM
Replies: 2
Views: 5,785
Posted By stphnwd
Try performing a refresh of the CCMS component in...

Try performing a refresh of the CCMS component in CCMA > Configuration > Right Click on the CCMS and choose Refresh.
Forum: Contact Center Applications 03-04-2016, 09:47 PM
Replies: 2
Views: 5,087
Posted By stphnwd
As shaikht stated you would need to use something...

As shaikht stated you would need to use something else for this as you are looking for the ABNTIME as it relates to a single call. CMS doesn't store call details within the database.

Yes, I...
Forum: Contact Center Applications 03-04-2016, 09:41 PM
Replies: 3
cms
Views: 7,691
Posted By stphnwd
The time zone patches you're referring to are OS...

The time zone patches you're referring to are OS patches, nothing do with CMS really. The time zone patches are for when areas around the globe make adjustments to their time zone. For instance here...
Forum: Contact Center Applications 02-15-2016, 11:02 PM
Replies: 2
Views: 5,712
Posted By stphnwd
What version of CMS and CMS Supervisor are you...

What version of CMS and CMS Supervisor are you using?

What exactly is happening? Are you getting a successful message on the modification of the user's properties?

If you go back and look...
Forum: Contact Center Applications 02-15-2016, 10:25 PM
Replies: 2
Views: 8,980
Posted By stphnwd
I presume you're referring to CMS supervisor...

I presume you're referring to CMS supervisor logins?
The only report you can run would be in CMS Supervisor to list all of the configured users.

To show how many supervisor licenses you have for...
Forum: Avaya Aura & Unified Communications 11-24-2015, 07:21 AM
Replies: 1
Views: 6,105
Posted By stphnwd
Hi, Not entirely sure which version...

Hi,

Not entirely sure which version you're referring to but here is where you can find the information for SMGR 6.3

Administering Avaya Aura® System Manager for Release 6.3.8 - See the...
Forum: Contact Center Applications 05-20-2015, 04:38 AM
Replies: 4
Views: 8,807
Posted By stphnwd
CMS R18 will bring on Tenancy to the system.

CMS R18 will bring on Tenancy to the system.
Forum: Contact Center Applications 01-27-2015, 04:03 AM
Replies: 1
Views: 4,887
Posted By stphnwd
What are you looking for exactly? Do you have the...

What are you looking for exactly? Do you have the adapter configured to monitor the CTI Web Service of AACC? The CTI Web Service would be configured with CallRecordUser account.

Have you reviewed...
Forum: Contact Center Applications 01-17-2015, 02:29 AM
Replies: 6
Views: 8,255
Posted By stphnwd
Avaya APS offers supervisor and admin paging...

Avaya APS offers supervisor and admin paging packages. The supervisor paging will allow supervisors to set threshold alerts for their skill. The CMS will monitor and send an email / txt to the...
Forum: Contact Center Applications 12-06-2014, 02:41 AM
Replies: 6
Views: 18,818
Posted By stphnwd
Please see this thread:...

Please see this thread: https://support.avaya.com/forums/showthread.php?t=693
Forum: Contact Center Applications 12-06-2014, 02:39 AM
Replies: 22
Views: 68,368
Posted By stphnwd
This thread has good solutions and items to look...

This thread has good solutions and items to look at on your server. There have been to major items that I've seen:

Machine Keys
Security Policies

One of these items is probably the culprit....
Forum: Contact Center Applications 09-25-2014, 09:56 PM
Replies: 1
Views: 4,076
Posted By stphnwd
The cannot co-exist on the same server.

The cannot co-exist on the same server.
Forum: Contact Center Applications 08-01-2014, 06:47 AM
Replies: 3
Views: 5,769
Posted By stphnwd
The title of your post is migration from CC7 to...

The title of your post is migration from CC7 to AACC 6.4. So I'm not sure why you're asking to use the CCT data export / import route.

This is accomplished with database backups of CC7 and...
Forum: Contact Center Applications 11-11-2013, 09:11 PM
Replies: 3
Views: 8,020
Posted By stphnwd
Looks like the patch bundle applied on top of the...

Looks like the patch bundle applied on top of the MPS software are different versions. One is Patch Bundle 3 and the other is Patch Bundle 5.

That would give you the discrepancy you are seeing.
Forum: Contact Center Applications 01-03-2013, 09:32 PM
Replies: 6
Views: 20,561
Posted By stphnwd
Assigning a group policy for embedded softphone...

Assigning a group policy for embedded softphone settings directions can be found in the AACC Installation documentation.

If the group policy is used the 64-bit location and 32-bit location must...
Forum: Contact Center Applications 10-12-2012, 04:44 AM
Replies: 4
Views: 18,824
Posted By stphnwd
nIf there is a stuck contact that contact is in...

nIf there is a stuck contact that contact is in CMF and not the database. An SR needs to be opened. Avaya support may be able to drop that contact without restarting CCMS.
Forum: Contact Center Applications 10-02-2012, 04:57 AM
Replies: 15
Views: 26,408
Posted By stphnwd
CCT / CCMM require LM_OQ you must check the box...

CCT / CCMM require LM_OQ you must check the box in Licensing in Server Configuration as well as associate the CCMS with CCT. Each agent will then have to have a CCT user associated as well.
Forum: Contact Center Applications 09-27-2012, 09:46 PM
Replies: 10
Views: 27,692
Posted By stphnwd
Completely agree as well.

Completely agree as well.
Forum: Contact Center Applications 09-25-2012, 11:04 PM
Replies: 15
Views: 26,408
Posted By stphnwd
Correction you need inst::auth for you MAS...

Correction you need inst::auth for you MAS Instance. Take a look at you AACC 6.2 license file you will see that you have it in there. You should not have an issue getting this moved over as you're...
Forum: Contact Center Applications 09-25-2012, 10:55 PM
Replies: 10
Views: 27,692
Posted By stphnwd
FYI updating CCMM Email to use SSL/TLS is...

FYI updating CCMM Email to use SSL/TLS is documented.
Forum: Contact Center Applications 09-25-2012, 10:53 PM
Replies: 1
Views: 9,376
Posted By stphnwd
So server A was active and then crashed? Was...

So server A was active and then crashed?
Was automatic switchovers enabled?
Is server B now active and fully up and able to process contacts?

Not sure what you me here:
"Run server setup...
Forum: Contact Center Applications 09-25-2012, 10:39 PM
Replies: 2
Views: 11,664
Posted By stphnwd
Changing the IP address of AACC systems is...

Changing the IP address of AACC systems is documented. Follow that.
Once complete you will need to adjust your HA settings via the HA GUI for the new IP addresses. Follow the directions for enabling...
Forum: Contact Center Applications 09-19-2012, 09:25 PM
Replies: 15
Views: 26,408
Posted By stphnwd
You need the mas::inst license with the AMS for...

You need the mas::inst license with the AMS for 6.2.
Forum: Contact Center Applications 09-18-2012, 09:26 PM
Replies: 15
Views: 26,408
Posted By stphnwd
Your version of the AAOA that you installed is...

Your version of the AAOA that you installed is incorrect. You stated that AACC is 6.2. The version of AAOA that you installed is for CC7 and AACC 6.1.

I can tell by the Agent Management item...
Showing results 1 to 25 of 52
Page 1 of 3 1 23

 
Forum Jump

All times are GMT -7. The time now is 06:24 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.