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Forum: Contact Center Applications 03-21-2012, 10:31 PM
Replies: 4
Views: 14,294
Posted By hnguyenngocb
Yes, you have to work with Access Class also....

Yes, you have to work with Access Class also. Just define a common template for Admin, Supervisor, Manager, ... This can be applied to users in all companies and sites.
Report groups should be used...
Forum: Contact Center Applications 03-20-2012, 08:13 PM
Replies: 2
Views: 12,822
Posted By hnguyenngocb
You just make that report as a Public report....

You just make that report as a Public report. Other users just Save as that report, certainly they'll be the owner.
Forum: Contact Center Applications 03-20-2012, 08:07 PM
Replies: 1
Views: 11,985
Posted By hnguyenngocb
What's your CC version? I met same issue with...

What's your CC version?
I met same issue with Nortel CC7, it's a product issue and need patches to fix.
Forum: Contact Center Applications 03-20-2012, 07:57 PM
Replies: 4
Views: 14,294
Posted By hnguyenngocb
You just make it simple, no need to think about...

You just make it simple, no need to think about hierarchy.
Create partition like: Company A_Dep 1, Company A_Dep 2, Company B_Dep 1, Company B_Dep 2, ...
When you assign suitable agent, sup, ......
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