Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Search Forums
Reload this Page Search Results
FAQ Forum Rules Search Today's Posts Mark Forums Read

Page 1 of 2 1 2
Showing results 1 to 25 of 42
Search took 0.01 seconds. Search: Posts Made By: vliegj
Forum: IP Office Contact Center 02-14-2018, 07:38 AM
Replies: 4
Views: 1,974
Posted By vliegj
When the callback is initiated im wondering which...

When the callback is initiated im wondering which taskflow does it follow?
i want to know what agentgroup it will route to.
Forum: IP Office Contact Center 08-08-2017, 01:12 PM
Replies: 1
Views: 974
Posted By vliegj
Call storage path

Is it possible to have a network share folder as the call storage path instead of a second hdd in the ipo.

system is running R10
Forum: IP Office Contact Center 08-04-2017, 08:38 AM
Replies: 4
Views: 1,974
Posted By vliegj
In the ivr there is an element with a callback...

In the ivr there is an element with a callback time of 30mintes.

Where can i see that its triggering a callback when its his turn in queue?
Forum: IP Office Contact Center 08-02-2017, 02:29 PM
Replies: 4
Views: 1,974
Posted By vliegj
Callback request holding position in queue

Anyone has experience with the example in IPOCC R10 (Callback_QueuePosition).

In the readme file its specified that it holds the callers position in queue, and call them back when its their...
Forum: IP Office Contact Center 04-13-2017, 05:23 AM
Replies: 4
Views: 4,239
Posted By vliegj
but the problem is then you wont get any...

but the problem is then you wont get any statistical reports on the choices they make in the menu. You can only report on the 1 queue.
Forum: IP Office Contact Center 04-04-2017, 07:34 AM
Replies: 5
Views: 2,782
Posted By vliegj
You best option would be to put those topics in...

You best option would be to put those topics in one topic at the end and then use the position in queue.
Forum: IP Office Contact Center 03-23-2017, 01:57 PM
Replies: 10
Views: 6,838
Posted By vliegj
just use this ag(OT)[voice].free() >0

just use this
ag(OT)[voice].free() >0
Forum: IP Office Contact Center 03-13-2017, 07:19 PM
Replies: 0
Views: 1,272
Posted By vliegj
IPOCC 9.1.9 abandoned list call back

How do I get a report that shows the calls the agents initiated from the abandoned list ?
Forum: IP Office Contact Center 03-01-2017, 07:31 AM
Replies: 2
Views: 1,749
Posted By vliegj
thanks, i will check the config

thanks, i will check the config
Forum: IP Office Contact Center 02-21-2017, 05:18 AM
Replies: 2
Views: 1,749
Posted By vliegj
Previous Topic name

I have ipocc 9.1.9

call goes in topic 1 and then topic 2 and then get to an agent group.

I want to show topic 1 on the agent ui instead of topic 2
Forum: IP Office Contact Center 01-23-2017, 01:29 PM
Replies: 0
Views: 1,214
Posted By vliegj
Trigger email when queue is full

Is there a way to send an email when calls queue reached a maximum calls ?

IPOCC 9.1.9
Forum: IP Office Contact Center 12-05-2016, 08:51 AM
Replies: 0
Views: 1,962
Posted By vliegj
Abandoned treshold

How can I configure for only calls abandoned after 3 minutes is considered an abandoned call?
Forum: IP Office Contact Center 10-06-2016, 02:08 PM
Replies: 0
Views: 1,535
Posted By vliegj
Frequent callers

How can I get a report of numbers that called more than x amount of times in the past month.?

IPOCC 9.07
Forum: Small and Medium Business Communications 06-22-2016, 10:11 AM
Replies: 8
Views: 5,791
Posted By vliegj
since 9.1 authorizations codes has been disabled...

since 9.1 authorizations codes has been disabled in the smdr oputput
Forum: IP Office Contact Center 06-21-2016, 10:11 AM
Replies: 1
Views: 1,650
Posted By vliegj
As long as you backup the configuration in IPO...

As long as you backup the configuration in IPO Manager and install the same version , you can restore the config back without any problem
Forum: IP Office Contact Center 06-21-2016, 10:07 AM
Replies: 2
Views: 1,928
Posted By vliegj
Yes but that will influence the historical...

Yes but that will influence the historical reports, because i would have to merge every topic in to 1 topic
Forum: IP Office Contact Center 06-01-2016, 06:46 AM
Replies: 7
Views: 2,379
Posted By vliegj
Can you be more specific?

Can you be more specific?
Forum: IP Office Contact Center 05-26-2016, 06:18 AM
Replies: 7
Views: 2,379
Posted By vliegj
I posted the same question a week ago, no answer...

I posted the same question a week ago, no answer yet.
Forum: IP Office Contact Center 05-19-2016, 06:33 AM
Replies: 2
Views: 1,928
Posted By vliegj
Position in queue all topics

IPOCC 0.07

taskflow has several topics and each agent can answer calls from all topics.
but when caller hears the position in queue the ipocc is telling the position in queue for their specific...
Forum: IP Office Contact Center 05-13-2016, 02:32 PM
Replies: 0
Views: 1,327
Posted By vliegj
Topic report time periods

Hi

Im trying to generate a topic report in the time frame of 7:30AM-11:59AM ,1:00PM-4:30PM MON to FRI

I go in to the basic data and set date and time of 12AM-12PM. After that I select MON-FRI....
Forum: IP Office Contact Center 04-03-2016, 06:34 AM
Replies: 5
Views: 2,575
Posted By vliegj
I will try it and let you know

I will try it and let you know
Forum: IP Office Contact Center 04-02-2016, 06:22 AM
Replies: 1
Views: 1,896
Posted By vliegj
Reporting all calls above 5minutes

I want a report with the amount of calls that reach more then 5 minutes talk time with the agents.

Can someone tell me how and what countes i need to achieve this
Forum: IP Office Contact Center 03-17-2016, 09:35 AM
Replies: 5
Views: 2,575
Posted By vliegj
Got this working with the example you mentioned....

Got this working with the example you mentioned. But I can get a way to change the global variable from the ivr.
Forum: IP Office Contact Center 03-11-2016, 07:03 AM
Replies: 5
Views: 2,575
Posted By vliegj
Record Calamity announcement from a mobile phone

Guys,

A client wants to dial in to the ipocc from an external phone and record an announcement and activate that in the taskflow.

Is it possible? and how would I achieve this?

running IPOCC...
Forum: IP Office Contact Center 11-11-2015, 07:35 AM
Replies: 2
Views: 2,090
Posted By vliegj
Already tried that, but its still exporting the...

Already tried that, but its still exporting the reports on the default folder C:\ProgramData\reporting data\

I maped the network folder as a drive on the IPOCC , but its till not saving on the...
Showing results 1 to 25 of 42
Page 1 of 2 1 2

 
Forum Jump

All times are GMT -7. The time now is 08:09 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.