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Search: Posts Made By: george6
Forum: IP Office Contact Center 02-06-2017, 04:14 AM
Replies: 1
Views: 1,103
Posted By george6
Sync service can be enabled through conf access...

Sync service can be enabled through conf access under PBX configuration
Forum: IP Office Contact Center 02-06-2017, 04:13 AM
Replies: 1
Views: 1,192
Posted By george6
CHAP topic channels are used when a call comes in...

CHAP topic channels are used when a call comes in . But it gets freed immediately. Then call gets queued on one of the queue device channel. Then if call goes to IVR queue channel is freed and IVR...
Forum: IP Office Contact Center 02-06-2017, 04:08 AM
Replies: 1
Views: 1,143
Posted By george6
It is for auto sync configuration. It will...

It is for auto sync configuration. It will automatically sync telephony configuration data between IP Office and IPOCC.
Forum: IP Office Contact Center 10-02-2016, 02:32 AM
Replies: 1
Views: 1,428
Posted By george6
This is wrong forum for CCR. This is only for...

This is wrong forum for CCR. This is only for IPOCC
Forum: IP Office Contact Center 08-26-2016, 12:31 AM
Replies: 1
Views: 1,372
Posted By george6
Which password ? IPOCC Administrator ?

Which password ? IPOCC Administrator ?
Forum: IP Office Contact Center 04-10-2016, 11:38 PM
Replies: 2
Views: 1,825
Posted By george6
Is there any error in sysmon? Can you attach IPO...

Is there any error in sysmon? Can you attach IPO config ? At the other end is it a public SIP trunk ?
Forum: IP Office Contact Center 03-09-2016, 05:24 AM
Replies: 5
Views: 1,960
Posted By george6
Don't think it is possible

Don't think it is possible
Forum: IP Office Contact Center 03-07-2016, 11:07 PM
Replies: 5
Views: 1,960
Posted By george6
With sign off Prev settings under Agent Group...

With sign off Prev settings under Agent Group Telephony you can prevent signing off from Agent groups with a minimum limit if that is the purpose..
Forum: IP Office Contact Center 01-10-2016, 10:51 PM
Replies: 1
Views: 2,073
Posted By george6
Attached task flow MHO is getting applied only...

Attached task flow MHO is getting applied only after Message 1,2 and 3. This is the intention ? I think MHO also you have to configure as 1 Announcement after every message .
If you want to...
Forum: IP Office Contact Center 01-10-2016, 10:17 PM
Replies: 1
Views: 2,564
Posted By george6
What message you are getting in sysmon /TTrace of...

What message you are getting in sysmon /TTrace of Chap after enabling CHAP_SIP_Messages for registrations?
Forum: IP Office Contact Center 12-22-2015, 02:25 AM
Replies: 10
Views: 5,858
Posted By george6
Not sure of any direct method. What about...

Not sure of any direct method.

What about using Functions from keywords tab with a logic ?

Like agentLoginState("Agent Name") == als_pause . I think we can do an ORing of all the agents break...
Forum: IP Office Contact Center 12-21-2015, 10:29 PM
Replies: 3
Views: 6,055
Posted By george6
Can you attach the taskflow please ?

Can you attach the taskflow please ?
Forum: IP Office Contact Center 12-21-2015, 04:51 AM
Replies: 2
Views: 6,423
Posted By george6
Did you assign the IVR an IVR in the properties...

Did you assign the IVR an IVR in the properties of IVR script (play on )and activated it ?
Forum: IP Office Contact Center 12-21-2015, 04:45 AM
Replies: 10
Views: 5,858
Posted By george6
Going on 'break' will make agent sign off from...

Going on 'break' will make agent sign off from all groups currently signed on.
Forum: IP Office Contact Center 12-08-2015, 03:46 AM
Replies: 9
Views: 6,675
Posted By george6
If configuration is looking Ok, Can you enable...

If configuration is looking Ok, Can you enable CHAP_NetworkServiceImpl and CHAP_NetworkService for CHAP and reattach? And the Trace Output of CHAP_ShowPropertyFile command in CHAP trace.
Forum: IP Office Contact Center 12-03-2015, 10:34 PM
Replies: 1
Views: 2,399
Posted By george6
It is an upcoming feature in IPOCC.

It is an upcoming feature in IPOCC.
Forum: IP Office Contact Center 12-01-2015, 10:32 PM
Replies: 3
Views: 3,088
Posted By george6
Agents can press Wrap Up button for manual wrap...

Agents can press Wrap Up button for manual wrap up without call in the IPOCC User interface. So IPOCC will consider Agents are still available but wont the give the calls to those Agents. So Calls...
Forum: IP Office Contact Center 11-26-2015, 10:36 PM
Replies: 3
Views: 2,537
Posted By george6
Do we know the reason for delay ? Is system is...

Do we know the reason for delay ? Is system is having a second NIC ?
Forum: IP Office Contact Center 11-16-2015, 10:49 PM
Replies: 3
Views: 2,441
Posted By george6
Topic with highest priority will get preference....

Topic with highest priority will get preference. So 1 > 0
Forum: IP Office Contact Center 11-11-2015, 11:15 PM
Replies: 8
Views: 3,524
Posted By george6
Can you please elaborate your question. Do you...

Can you please elaborate your question. Do you want to have separate external destination for separate topics ?
Forum: IP Office Contact Center 11-03-2015, 01:11 AM
Replies: 5
Views: 2,786
Posted By george6
Can you attach the customer IPO config ?

Can you attach the customer IPO config ?
Forum: IP Office Contact Center 10-29-2015, 06:01 AM
Replies: 6
Views: 4,506
Posted By george6
Can you please attach the the TTrace logs CHAP...

Can you please attach the the TTrace logs CHAP and TaskServer and VEA?
TaskServer enable . TS_TSI, TS_TSERouteServer
CHAP:CHAP_SIP_Message, CHAP_VoiceServiceImpl,
VEA:VEA_VoiceExtIF
Forum: IP Office Contact Center 10-27-2015, 11:57 PM
Replies: 6
Views: 4,506
Posted By george6
I think if no agent is available because of the...

I think if no agent is available because of the element 'Queue Full' , it drops the call. Here it checks whether topic queue is full with the formula ((10*
(1+q(Topic)[].callsInQueue) -5)
>=...
Forum: IP Office Contact Center 10-27-2015, 01:02 AM
Replies: 3
Views: 1,580
Posted By george6
You can try using the IVR script itself. Use the...

You can try using the IVR script itself. Use the Consultation in IVR telephony elements with the number variable set by DTMF and then use Transfer element on successful consultation so that customer...
Forum: IP Office Contact Center 10-21-2015, 03:19 AM
Replies: 3
Views: 1,756
Posted By george6
Currently its not there in IPOCC. But will be...

Currently its not there in IPOCC. But will be available in next release 9.1.6 which is scheduled for first quarter of 2016
Showing results 1 to 25 of 28

 
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