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Search: Posts Made By: carrai
Forum: Avaya Aura & Unified Communications 07-31-2019, 10:04 AM
Replies: 0
Views: 992
Posted By carrai
CS1000 7.6 Replace Signalling Server COTS member of UCM

Hello everyone,

We need to replace a Signalling Server COTs that it works as a MAS (MOH and announcement) and is a member of UCM
We want to have the old server as a backup as a plug and play, i...
Forum: Small and Medium Business Communications 07-24-2019, 09:15 AM
Replies: 0
Views: 2,252
Posted By carrai
Patch for bcm50 Rls 5

I am looking for the patch BCM050.R500.SU.System in suppot avaya plds it cannot be downloaded anymore, does anyone could share it?

Thanks in advance
Forum: Avaya Aura & Unified Communications 08-17-2018, 08:34 AM
Replies: 0
Views: 1,161
Posted By carrai
Avaya Aura Conferencing - Change internal domain for public domain

Hello everyone,
Currently the platfform Avaya Aura Conferencing 7 works fine but the urls for conferencing use the internal domain, and it is not possible access from internet, The customer have...
Forum: IP Telephony and Convergence 08-13-2018, 08:35 AM
Replies: 8
Views: 4,196
Posted By carrai
Hello, The firmware of phone is...

Hello,

The firmware of phone is 96x1-IPT-SIP-R7_0_1_4-020917 and in ASM
TLS Endpoint Certificate Validation is in NONE
Forum: IP Telephony and Convergence 08-02-2018, 03:13 PM
Replies: 8
Views: 4,196
Posted By carrai
Do I need install a certified in the phone...

Do I need install a certified in the phone although n 46xxsettings TLSSRVRID is in 0?
Forum: IP Office Contact Center 08-02-2018, 08:52 AM
Replies: 4
Views: 1,638
Posted By carrai
Many thanks, I found the document for my release...

Many thanks, I found the document for my release ipocc 9.1 in my case the field says:
Number of customer records: Displays the number of customer records.

In customer configuration I have...
Forum: IP Office Contact Center 08-01-2018, 10:03 AM
Replies: 4
Views: 1,638
Posted By carrai
Thanks for the info but the link doesnt work. ...

Thanks for the info but the link doesnt work.

I dont understand the first "number of customer records: Displays the number of customer records that were matched with the caller using the customer...
Forum: Small and Medium Business Communications 07-31-2018, 02:46 PM
Replies: 2
Views: 1,104
Posted By carrai
Thanks so much, that works.

Thanks so much, that works.
Forum: IP Office Contact Center 07-31-2018, 09:55 AM
Replies: 4
Views: 1,638
Posted By carrai
Contact Detail Report field

Hello evryone
I am looking for information of the fields in "Contact Detail Reports", specifically:
- number of customer records
- number of customer connections

I found an old guide where...
Forum: IP Telephony and Convergence 07-31-2018, 09:26 AM
Replies: 8
Views: 4,196
Posted By carrai
Aura 7 - 9608 sip phones cannot register with TLS after telephone restart

Hi

All my SIP phones 9608 are registered with TLS but when a phone is restarted cannot registered and display shows "acquiring services" and to solve that I must register the phone with TCP and...
Forum: Small and Medium Business Communications 07-31-2018, 08:42 AM
Replies: 2
Views: 1,104
Posted By carrai
R10 Digital extension ports need system reboot to refresh currently extension number

Hello everyone

Recently I tried to move an digital extension to another port but "currently extension" in ssa didnt update (just the base extension) and after reboot that was update, few months...
Forum: IP Office Contact Center 09-15-2016, 04:52 PM
Replies: 1
Views: 1,384
Posted By carrai
I found this information...

I found this information https://support.avaya.com/ext/index?page=content&id=SOLN275984&group=UG_ENTITLED_CUSTOMER
maybe that is the problem, I will try. it
Forum: IP Office Contact Center 09-15-2016, 08:29 AM
Replies: 1
Views: 1,384
Posted By carrai
Transfer to a hunting group for overload

Hello everryone, I have configured a hunting group in IPO which have dunny users that forwarding each one to a different mobile phone, the hunting group works fine because if a mobile phone doesn´t...
Forum: IP Office Contact Center 07-04-2016, 01:29 PM
Replies: 3
Views: 1,288
Posted By carrai
Thanks, I will try with job codes.

Thanks, I will try with job codes.
Forum: IP Office Contact Center 06-20-2016, 02:14 PM
Replies: 3
Views: 1,288
Posted By carrai
Marking inbound calls as correct or incorrect

Hello, I am reviewing if is possible for an agent that recieve a call, typify the call and this can be found in a historical report.
I have just found some similar for outbound calls with a button...
Forum: IP Office Contact Center 02-08-2016, 10:09 AM
Replies: 5
Views: 2,909
Posted By carrai
The manual saids: "text to speech: Type the text...

The manual saids: "text to speech: Type the text directly, Specify a Variable you can select an standard variable or a tag for the text by selecting the Var checkbox, and Select File with the...
Forum: IP Office Contact Center 02-04-2016, 08:17 AM
Replies: 5
Views: 2,909
Posted By carrai
Thanks everyone, I found the example as an...

Thanks everyone,

I found the example as an configuration file.
About the announcement with text to speech, we want to set an particular text fonr each number called,, is it possible??
I mean, I...
Forum: IP Office Contact Center 02-03-2016, 10:13 AM
Replies: 5
Views: 2,909
Posted By carrai
Dialer with transfer to announcement text to speech IVR

I am reviewing configuration of the dialer feature in the ipocc and just appear outbound calls can be transfered to agents. My question is if it is possible to transfer the outbound call to an...
Forum: Small and Medium Business Communications 12-23-2015, 02:46 PM
Replies: 6
Views: 13,688
Posted By carrai
It was solved changing send DTMF to SIP INFO

It was solved changing send DTMF to SIP INFO
Forum: IP Office Contact Center 12-22-2015, 07:36 AM
Replies: 3
Views: 6,071
Posted By carrai
I have attached the image but too small, I hope...

I have attached the image but too small, I hope that it could be analized.
Basically the call enter to the topic2 in case no agents logged or available, customer listen announcemente "en espera",...
Forum: IP Office Contact Center 12-22-2015, 07:25 AM
Replies: 3
Views: 6,071
Posted By carrai
This is the image, in the left just is the start...

This is the image, in the left just is the start block for Topic2


http://postimg.org/image/igc2jvvkr/][img]http://s9.postimg.org/igc2jvvkr/taskflow_chequeos_2.jpg
Forum: IP Office Contact Center 12-21-2015, 03:22 PM
Replies: 3
Views: 6,071
Posted By carrai
Some calls queued don´t transfer to agent although there are available

Hello everyone,

In the real-time report I have found in many opportunities that a call is queued and even the customer number appear twice in queue in the same time. Although there are available...
Forum: Small and Medium Business Communications 12-21-2015, 07:26 AM
Replies: 6
Views: 13,688
Posted By carrai
I have the same problem with SIP extension, the...

I have the same problem with SIP extension, the system ask for account code but after inputing doesnt validate. When I call with other phones (H323 or analogues) no problem.

Any suggestion?
Forum: IP Office Contact Center 12-18-2015, 10:13 AM
Replies: 5
Views: 3,420
Posted By carrai
Then, is not possible to get reports for agents...

Then, is not possible to get reports for agents deleted because they left the company? is there any documentation that could give me more information?
Maybe we should not delete agents or set his...
Forum: IP Office Contact Center 12-17-2015, 07:14 PM
Replies: 5
Views: 3,420
Posted By carrai
Thanks for the answer. In that case, is possible...

Thanks for the answer. In that case, is possible to connect to the database to get reports directly with a query?
Showing results 1 to 25 of 40

 
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