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Forum: Contact Center Applications 12-15-2014, 06:53 AM
Replies: 6
Views: 5,264
Posted By beele
not really to the set- they are looking for maybe...

not really to the set- they are looking for maybe an email or text- something that will alert the managers who are not on site.
Forum: Contact Center Applications 12-10-2014, 01:07 PM
Replies: 6
Views: 5,264
Posted By beele
Solution Delivered alerts?

i was wondering if anyone has been able to configure some type of alerting besides real time display color changes when metrics/thresholds have been exceeded?
thanks!!
cdb
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