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Forum: IP Telephony and Convergence 08-28-2012, 06:27 PM
Replies: 1
Views: 8,515
Posted By kshrivastava
Hi rodri47 I did not follow what you are...

Hi rodri47

I did not follow what you are doing? Why are you importing user profiles?
Please try taking backup of 3.01 install and attempt restoring it on 4.0..backup will copy your user profiles.
Forum: Telephones, Adjuncts, and Adapters 04-05-2011, 02:22 AM
Replies: 2
Views: 16,838
Posted By kshrivastava
Is your phone on latest firmware release? Also,...

Is your phone on latest firmware release?
Also, did you try asking Avaya if this is reproducible in lab. Also, send them the range of serial numbers that are facing this problem and see if these are...
Forum: Telephones, Adjuncts, and Adapters 04-05-2011, 02:01 AM
Replies: 1
Views: 18,390
Posted By kshrivastava
Seems firmware issue

After reviewing your post, I feel that the firmware might be the culprit, but in any case investigation by Avaya must be done to find the root cause.

I would suggest that you either create an...
Forum: IP Telephony and Convergence 03-03-2011, 08:36 AM
Replies: 1
Views: 16,558
Posted By kshrivastava
One-X agent Configuration

1. Instant Messaging-At my company we use MOC currently. I can't seem to get this to connect with my current settings. It just keeps saying that my server address is wrong. I have tried the IP...
Forum: Telephones, Adjuncts, and Adapters 10-19-2010, 06:21 AM
Replies: 2
Views: 21,777
Posted By kshrivastava
Soundstation 550D Configuration

The Polycom Soundstation Digital Phone should be connected to Avaya Digital Line card as a Digital Station, You may run the command "add station next" or add station "specific station number" and...
Forum: Avaya Aura & Unified Communications 09-09-2010, 02:06 AM
Replies: 2
Views: 18,621
Posted By kshrivastava
Smile Hi, I have come across few scenarios when...

Hi,

I have come across few scenarios when the sip signaling group does not comes up owing to a configuration failure. If you have already verified the the documentation has been correctly followed...
Forum: Avaya Aura & Unified Communications 09-07-2010, 11:08 AM
Replies: 1
Views: 16,423
Posted By kshrivastava
Smile @Gonzalo

Gonzalo,

Refer to One-X Mobile integration and administration document available at
http://support.avaya.com/css/P8/documents/100072142.

Especially topic starting on page 57 talks about...
Forum: IP Telephony and Convergence 09-02-2010, 03:57 AM
Replies: 1
Views: 16,470
Posted By kshrivastava
Response for finding conference calls on CDR

Hi,

Please use customized CDR (can be changed on first page of "change system-parameters cdr") and select ucid as a parameter. If you have UCID enabled on your system (see system parameters...
Forum: IP Telephony and Convergence 08-31-2010, 02:22 AM
Replies: 1
Views: 15,598
Posted By kshrivastava
User wrote: --- I have seen this...

User wrote:


---

I have seen this problem. Please involve Avaya Tier3 to get this issue resolved.

Thanks,
K
Forum: Telephones, Adjuncts, and Adapters 08-26-2010, 06:04 AM
Replies: 1
Views: 18,449
Posted By kshrivastava
Hi Barb, Malicious Call Trace is a feature...

Hi Barb,

Malicious Call Trace is a feature used for tracing "Malicious" calls cause. For example, if you get a ghost call and you want to trace the cause/ caller/ originator of this call, then you...
Forum: Avaya Aura & Unified Communications 08-20-2010, 02:10 AM
Replies: 1
Views: 16,633
Posted By kshrivastava
Hi Jeliza, Could you show me the scree-shot...

Hi Jeliza,

Could you show me the scree-shot of Dialing rules of your 1XC?
Also, tell me what happens when you get calls from other Area codes...Do you see complete 10 digits in the call log?
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