Forum: Avaya Aura & Unified Communications
04-14-2020, 08:54 AM
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Replies: 1
Views: 1,514
INADS Line Question
I realized recently that we are still paying for our INADS line even though we've had a SAL for several years. Is there any reason to keep the INADS line? Is it used as a backup if the SAL goes...
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Forum: Messaging
11-11-2019, 12:04 PM
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Replies: 0
Views: 3,390
Aura Messaging Fax Windows 10?
I have searched but cannot find any instructions on how to add the fax printer service as a network printer on Windows 10. I tried following the instructions for Windows 8 on my Windows 10 machine...
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Forum: IP Telephony and Convergence
10-25-2019, 09:13 AM
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Replies: 3
Views: 2,765
Thanks for the info.
I see that I need to...
Thanks for the info.
I see that I need to change the 0 to 1 in LOGUNSEEN but where do I find the 46xxsettings file to change it? I have searched through Avaya support but I can't figure out how...
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Forum: IP Telephony and Convergence
10-18-2019, 07:28 AM
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Replies: 3
Views: 2,765
9608 Call History
Hello!
I had a user call me and tell me that she was having an issue where she received calls that were not showing up in her call history. After several tests we realized that if a call was...
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Forum: Telephones, Adjuncts, and Adapters
05-08-2019, 02:21 PM
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Replies: 4
Views: 5,512
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Forum: Telephones, Adjuncts, and Adapters
05-08-2019, 02:20 PM
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Replies: 4
Views: 5,512
B189 No Ethernet
Hello!
We have a B189 that has been working just fine but today, I am getting a "No Ethernet" message when I try to connect. I have tried different cables, different locations, etc. I went into...
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Forum: Messaging
03-20-2019, 03:03 PM
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Replies: 1
Views: 3,696
Voicemail Record Instructions after Greeting
Hello!
I have an Aura Messaging 6.3.3 and I have a greeting issue. Does anyone know if there is a way to either:
A. Remove the system recording that says "Record your message after the tone. ...
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Forum: Messaging
01-25-2018, 09:45 AM
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Replies: 0
Views: 3,265
Fax Utility/Long Distance Issue
We have recently tested using the fax utility in Aura Messaging to give customers an option other than a fax machine/multi-printer and everything is working fine as long as the fax is going to a...
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Forum: IP Telephony and Convergence
11-16-2017, 02:31 PM
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Replies: 8
Views: 10,346
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Forum: IP Telephony and Convergence
11-16-2017, 12:17 PM
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Replies: 8
Views: 10,346
9600 series Phones Rebooting
We are relatively new to using VoIP phones as we began using mostly 9608 H.323 phones last year. We haven't had any issues up until yesterday when a few users reported that their phones had "beeped"...
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Forum: Avaya Aura & Unified Communications
06-01-2017, 08:42 AM
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Replies: 6
Views: 16,716
One X-Communicator Issue
I have a user that works remotely (my first go at setting up a remote worker!) and we set him up with One X-Communicator. I have One X on my own work station and have no issue connecting/using it. ...
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Forum: Messaging
04-11-2016, 12:35 PM
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Replies: 2
Views: 13,346
Aura Messaging Fax Utility
I am currently testing the fax utility on our Aura Messaging system and it seems to be working well except for one issue. To be able to send and receive faxes through Aura Messaging, I found I have...
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Forum: Avaya Aura & Unified Communications
01-05-2016, 08:19 AM
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Replies: 0
Views: 9,059
Analog Telephone Adaptor
We recently upgraded to Aura 6.3 and have started using VoIP phones in areas where we are renovating. We are using H.323 phones (96xx) and don't have Session Mgr/SIP. In one of our campus...
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Forum: Avaya Aura & Unified Communications
12-16-2015, 12:05 PM
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Replies: 0
Views: 5,320
Fax Issue
I am currently testing the fax utility on our Aura Messaging system and it seems to be working well except for one issue. To be able to send and receive faxes through Aura Messaging, I found I have...
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Forum: Enterprise PBX Communications Systems
05-27-2015, 07:10 AM
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Replies: 5
Views: 15,520
Thanks for the info! I will have a backup...
Thanks for the info! I will have a backup available before I bring everything down. Do you know in what order I should bring everything down? Should I bring down servers first then gateways? If...
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Forum: Enterprise PBX Communications Systems
05-23-2015, 02:10 PM
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Replies: 5
Views: 15,520
Graceful Shutdown of PBX
We are having some electrical work done in our server room and I will have to temporarily bring down our 8700 servers, 2 extreme switches and 12 gateways. I put in a ticket to Avaya asking for the...
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Forum: Enterprise PBX Communications Systems
01-28-2015, 09:25 AM
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Replies: 1
Views: 13,588
Low Volume Issue
I have a few users that are having the following issue: When one of our users is talking with someone over our local phone lines, it sounds as if our users voice is being partially muted. When I do...
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Forum: Enterprise PBX Communications Systems
05-22-2014, 11:48 AM
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Replies: 1
Views: 8,958
Replacing 655A in G650
I recently reported a minor alarm on a redundant 655A (slot 15) in one of my G650 cabinets. Avaya sent me a replacement but I haven't been able to find any information on how to swap it. Is it as...
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Forum: Enterprise PBX Communications Systems
09-17-2013, 09:23 AM
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Replies: 0
Views: 11,194
Low Voltage-Emergency Phone Question
We are having a technician replace our emergency phones and we have several that are not receiving dial tone. He is using the same model of Talk-A-Phone that we have always used without issue.
...
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Forum: Enterprise PBX Communications Systems
09-16-2013, 09:33 AM
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Replies: 1
Views: 13,671
Incoming DID Routing Question
Our incoming/outgoing local phone traffic is currently on a dynamic T1. Unfortunately, when our internet service goes out as it has a few times in the last month, our traffic is greatly affected as...
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