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Forum: Contact Center Applications 12-16-2014, 01:32 AM
Replies: 2
Views: 5,860
Posted By chlain
Smile CMS Report - Differentiate between Normal Call and Call Work Code

Hi All,

I am trying to create designer report which can have 2 tables or more inside. One table will show how many ACD Calls, ACD Times, ACW Times, Avg.HandlingTime, etc.

And another table will...
Forum: Contact Center Applications 12-03-2014, 02:12 AM
Replies: 2
Views: 4,609
Posted By chlain
Proactive contact - Analyst reports show data incorrectly

Hi All,

We encounter some issues on analyst reports.

1. the performance report shows a job was joined by an agent that has not working on that day.

2. Dialer monthly report shows the...
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