Forum: Small and Medium Business Communications
10-05-2015, 11:02 AM
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Replies: 3
Views: 5,515
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Forum: Small and Medium Business Communications
07-07-2015, 09:33 AM
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Replies: 5
Views: 43,617
What I would do is create a new HG (say called...
What I would do is create a new HG (say called Overflow), and then add a user (Doesn't need to be a new user, could be yours but I would suggest for clarity it might be easier) to that new group. ...
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Forum: Small and Medium Business Communications
07-01-2015, 05:07 AM
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Replies: 5
Views: 9,171
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Forum: Support Site Feedback Community
12-01-2014, 05:46 AM
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Replies: 2
Views: 9,584
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Forum: Small and Medium Business Communications
10-14-2014, 02:37 AM
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Replies: 4
Views: 8,921
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Forum: Small and Medium Business Communications
10-14-2014, 02:26 AM
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Replies: 6
Views: 10,763
IP Phones, Digitial or Analogue phones?? What...
IP Phones, Digitial or Analogue phones?? What type of trunks will it have - Analogue, PRI, BRI, SIP? It sounds like you could have the IP500v2 with a trunk card and if IP Phones just a VCM. If you...
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Forum: Small and Medium Business Communications
10-14-2014, 01:26 AM
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Replies: 4
Views: 19,394
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Forum: Small and Medium Business Communications
10-14-2014, 01:20 AM
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Replies: 6
Views: 32,698
The phones will reboot if they lose connection...
The phones will reboot if they lose connection with the gatekeeper - usually 3 messages have to be missed within a set perior of time. I suspect what is happening is that these keepalives are not...
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Forum: IP Telephony and Convergence
09-22-2014, 08:53 AM
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Replies: 1
Views: 4,663
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Forum: Small and Medium Business Communications
07-04-2014, 03:09 AM
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Replies: 1
Views: 8,040
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Forum: Small and Medium Business Communications
07-04-2014, 02:57 AM
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Replies: 5
Views: 6,884
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Forum: Small and Medium Business Communications
06-10-2014, 03:08 AM
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Replies: 1
Views: 7,736
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Forum: Small and Medium Business Communications
06-09-2014, 10:50 AM
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Replies: 5
Views: 7,432
Under Telephony. By default it may be set to...
Under Telephony. By default it may be set to zero (depending on your locale), so if it is then you may want to look at adding the ; character to your short codes or reducing the dial delay time? :)
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Forum: Small and Medium Business Communications
06-06-2014, 02:57 AM
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Replies: 5
Views: 7,432
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Forum: Small and Medium Business Communications
06-06-2014, 02:55 AM
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Replies: 5
Views: 53,331
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Forum: Small and Medium Business Communications
05-26-2014, 07:02 AM
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Replies: 3
Views: 6,680
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Forum: IP Office Contact Center
05-20-2014, 05:05 AM
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Replies: 6
Views: 7,899
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Forum: IP Office Contact Center
05-15-2014, 07:53 AM
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Replies: 1
Views: 7,412
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Forum: IP Office Contact Center
05-15-2014, 07:52 AM
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Replies: 3
Views: 4,627
How can I present a callback?
How can I present a callback?
Answer:
A callback is possible with a CGI example script.
On the 9.0.2-DVD we delivered the example shown in the demo. In the folder...
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Forum: IP Office Contact Center
05-15-2014, 07:52 AM
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Replies: 1
Views: 6,804
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Forum: IP Office Contact Center
05-15-2014, 07:51 AM
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Replies: 1
Views: 6,918
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Forum: IP Office Contact Center
05-15-2014, 07:50 AM
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Replies: 9
Views: 7,398
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Forum: IP Office Contact Center
05-15-2014, 07:49 AM
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Replies: 1
Views: 6,664
How long reporting data are stored?
How long reporting data are stored?
Answer:
Default setting for reporting data: 365 days (value changed to 400 days in IPOCC9.0.3)
See also setting: Module Configuration – System –...
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Forum: IP Office Contact Center
05-15-2014, 07:48 AM
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Replies: 1
Views: 7,475
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Forum: IP Office Contact Center
05-15-2014, 07:46 AM
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Replies: 8
Views: 12,799
How can I use break codes?
How can I use break codes?
Answer:
To use break times on an agent you must first enable this feature in module Configuration System - System settings (this is not default).
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