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Search: Posts Made By: akparmale
Forum: IP Office Contact Center 04-03-2017, 09:28 AM
Replies: 0
Views: 1,040
Posted By akparmale
SIPS and SRTP support for WebRTC clients

Hello Team,

One of our BP has a query as follows:

"Please can you confirm if the WebRTC clients on the IP Office, Communicator for Web and the IPOCC WebRTC client support SIPS and SRTP or...
Forum: IP Office Contact Center 03-09-2017, 10:08 AM
Replies: 1
Views: 2,030
Posted By akparmale
IPOCC integration with CRM Salesforce plugin security permissions

Hello Team,

Greetings!

One of our BP has a query on IPOCC integration with CRM Salesforce plugin :

The BP has a customer and they have installed the Avaya Salesforce plugin with IPOCC
...
Forum: IP Office Contact Center 02-13-2017, 08:15 AM
Replies: 0
Views: 986
Posted By akparmale
Customers Preferred language using Salesforce

Hello Team,

One of our BP has a query as following :

"We are in the process of implementing Sales force with IPOCC
We have a requirement to check the Preferred a Customers Preferred language...
Forum: IP Office Contact Center 02-10-2017, 10:28 AM
Replies: 1
Views: 2,753
Posted By akparmale
Embeding the URL for that particular recording in Contact recorder

Hello Team,

Greetings!

One of our BP has a query :

“When a call is received and recorded in IPOCC/ Contact Recorder using the Salesforce CRM Plugin, At this time a Salesforce interaction...
Forum: IP Office Contact Center 02-09-2017, 03:26 AM
Replies: 0
Views: 1,291
Posted By akparmale
IPOCC integration with office 365

Hello Team,

Greetings! Hope you are doing good!

One of our BP has a query “Does IPOCC supports integration with Office 365 ?”

It is not documented and hence will need a confirmation on...
Forum: IP Office Contact Center 02-07-2017, 09:42 AM
Replies: 1
Views: 1,665
Posted By akparmale
IPOCC Salesforce CRM Plugin

Hello Team,

Greetings!

I have a request from a business partner I would appreciate if it could be investigated please.

The request:

"When a call is received and recorded in IPOCC/...
Forum: IP Office Contact Center 02-06-2017, 12:52 AM
Replies: 0
Views: 908
Posted By akparmale
IPOCC queries

Hello Team,

Need help on IPOCC queriesshared below .

One of our BP has following queries on IPOCC :

“1. Can we run email KPI’s (reports) based on completed email based on email subject...
Forum: IP Office Contact Center 02-05-2017, 08:11 PM
Replies: 0
Views: 1,045
Posted By akparmale
IPOCC Current Work and Break Time

Hello Team,

Please help me with the query shard below. Quick response will be of great help!

One of our BP had a query on the following “Current Work and Break Time displayed in the UI. I want...
Forum: IP Office Contact Center 01-19-2017, 12:34 PM
Replies: 1
Views: 1,038
Posted By akparmale
Dialer IPOCC

Hello Team,

Please help with the query mentioned below:

One of our BP had queries for a system running on IPOCC 9.1.6 :

“How many simultaneous campaign can be run using preview dialer ?...
Showing results 1 to 9 of 9

 
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