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Search: Posts Made By: nelr
Forum: Telephones, Adjuncts, and Adapters 05-05-2016, 07:13 AM
Replies: 1
Views: 7,245
Posted By nelr
Not sure about your exact requirement. Have you...

Not sure about your exact requirement. Have you tried saving some contacts in One-X Communicator to see what the XML looks like?
Forum: Telephones, Adjuncts, and Adapters 05-05-2016, 07:07 AM
Replies: 1
Views: 6,106
Posted By nelr
Have you tried Mute 2 7 2 3 8 (C R A F T) ?

Have you tried Mute 2 7 2 3 8 (C R A F T) ?
Forum: Avaya Aura & Unified Communications 05-05-2016, 07:00 AM
Replies: 4
Views: 4,041
Posted By nelr
The attachment is very small. Could you please...

The attachment is very small. Could you please resend a little bigger.

If you say it worked until recently, do you know of any changes that happened on the System Manager?

Can you login to the...
Forum: Avaya Aura & Unified Communications 05-04-2016, 07:49 AM
Replies: 4
Views: 4,041
Posted By nelr
Are the two trunks identical? Same ports, same...

Are the two trunks identical? Same ports, same protocol?

Have you configured entity links from both Session Managers on System Manager, and added the ports on both Session Managers' firewalls?
Forum: Contact Center Applications 05-03-2016, 07:50 AM
Replies: 6
Views: 6,309
Posted By nelr
Hi frade2, I understand better now, thank...

Hi frade2,

I understand better now, thank you for the explanation.

The component in question that should provide the tone is either the MPP, or the AMS (MAS). Since POM is installed as an addon...
Forum: Contact Center Applications 05-03-2016, 07:01 AM
Replies: 6
Views: 6,309
Posted By nelr
We just need some more clarity on the problem...

We just need some more clarity on the problem experienced.

Is the agent talking to the other side successfully? How did you first notice the 486 Busy?

How are you dialing out? Through ISDN...
Forum: Contact Center Applications 05-03-2016, 06:37 AM
Replies: 1
Views: 3,947
Posted By nelr
Best bet is logs. Make sure that you apply proper...

Best bet is logs. Make sure that you apply proper logging in your applications.

PSI Probe (https://github.com/psi-probe/psi-probe) is also a good tool to install onto Tomcat that will give you...
Forum: Contact Center Applications 05-03-2016, 06:30 AM
Replies: 2
Views: 3,331
Posted By nelr
According to my knowledge, TTS has no voice...

According to my knowledge, TTS has no voice files, since it's Text-To-Speech, meaning it reads text and synthesizes an audible voice. You normally require an external Text-To-Speech engine for this....
Forum: Avaya Aura & Unified Communications 05-03-2016, 06:25 AM
Replies: 3
Views: 7,196
Posted By nelr
Apologies, after rereading your post I see you...

Apologies, after rereading your post I see you are saying 91, not just 9.

Is it happening with softphones, after dialing rules were disabled?
Forum: Avaya Aura & Unified Communications 05-03-2016, 06:20 AM
Replies: 3
Views: 7,196
Posted By nelr
On which types of phones are you observing this? ...

On which types of phones are you observing this?

If this is all IP hardphones, you can maybe check the 46xxsettings file for this line:
SET PHNOL 9

If present (or absent, meaning default...
Forum: IP Telephony and Convergence 04-25-2016, 02:51 AM
Replies: 1
Views: 3,094
Posted By nelr
It might be that the phone booted with a...

It might be that the phone booted with a 46xxsettings file where PROCSTAT was set to 1, which disables the local craft menu.

Only way to fix this is to set this parameter to 0 in the 46xxsettings...
Forum: IP Telephony and Convergence 04-25-2016, 02:41 AM
Replies: 2
Views: 6,108
Posted By nelr
Hi, In my experience you are quite correct...

Hi,

In my experience you are quite correct when you say it's an all or nothing approach to be successful. There are ways to import users into System Manager. The true value in having System...
Forum: Contact Center Applications 06-11-2015, 08:02 AM
Replies: 2
Views: 4,972
Posted By nelr
Thanks. I have suggested this to my customer....

Thanks. I have suggested this to my customer. Awaiting their feedback.
Forum: Contact Center Applications 06-11-2015, 07:49 AM
Replies: 3
Views: 4,583
Posted By nelr
Solution Delivered Thank you pradeept, I will try that.

Thank you pradeept, I will try that.
Forum: Contact Center Applications 06-04-2015, 07:16 AM
Replies: 3
Views: 4,583
Posted By nelr
EMC clearing email queues

Hi all,

I have to delete an email queue on EMC 6.2. The queue is not in use anymore, with no agents assigned to it. However there are still some emails waiting in the queue. When I try to delete...
Forum: Contact Center Applications 06-03-2015, 06:23 AM
Replies: 2
Views: 4,972
Posted By nelr
ACR Screen Recording - Recording only portion of screen

Hi all,

Avaya Contact Recorder version 12

I have an issue where only a part of the screen is being recorded for a particular user.

It used to work fine, then we did some configuration to...
Forum: IP Telephony and Convergence 06-03-2015, 05:07 AM
Replies: 6
Views: 7,538
Posted By nelr
This largely depends on the third party system....

This largely depends on the third party system. There is no "standard" way to configure CM to link into any third party system, being it IVR or anything else. The third party IVR system should share...
Forum: Contact Center Applications 06-03-2015, 04:56 AM
Replies: 4
Views: 7,179
Posted By nelr
This sounds like the default message played by...

This sounds like the default message played by Experience portal. If this is the case, please provide configuration details.
Forum: Avaya Aura & Unified Communications 09-23-2014, 01:48 AM
Replies: 0
Views: 2,879
Posted By nelr
What does Security Module Drops mean?

Hi all,

In System Manager, going into Session Managers -> Status -> SIP Performance, after selecting the criteria and "Generate Graph", there are three graphs displayed, one of which are "SIP...
Showing results 1 to 19 of 19

 
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