Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 3 of 3
Search took 0.00 seconds.
Search: Posts Made By: arnettd
Forum: Contact Center Applications 12-01-2017, 01:37 PM
Replies: 1
Views: 2,121
Posted By arnettd
There is not direct reporting of vector...

There is not direct reporting of vector variables. However, it is possible to report on ASAIUUI type variables. ASAIUUI vector variables are stored in the ASAI UUI field and that can be reported in...
Forum: Contact Center Applications 12-23-2014, 07:40 AM
Replies: 2
Views: 4,591
Posted By arnettd
A CMS custom report can be provided for all the...

A CMS custom report can be provided for all the metrics you listed. Answered and abandoned after threshold are not common in CMS but can be provided via custom calculations.
Forum: Contact Center Applications 12-23-2014, 07:36 AM
Replies: 2
Views: 4,212
Posted By arnettd
The dcwc summary table in CMS and other call work...

The dcwc summary table in CMS and other call work code tables do store ACD time and ACW time associated with a call work code. However, a reference to the agent, skill and VDN are missing.
...
Showing results 1 to 3 of 3

 
Forum Jump

All times are GMT -7. The time now is 11:04 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.