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Search: Posts Made By: troy
Forum: Avaya Aura & Unified Communications 04-30-2013, 09:45 AM
Replies: 2
Views: 8,784
Posted By troy
Dial Tone Issue

When i start to dial a number i have dial tone then half way though dialing the number dial tone comes back so i end up dialing the wrong number. This seems to be on digital phones only. I have...
Forum: Enterprise PBX Communications Systems 04-30-2013, 09:36 AM
Replies: 4
Views: 17,462
Posted By troy
Dial Tone Issue

When i start to dial a number i have dial tone then half way though dialing the number dial tone comes back so i end up dialing the wrong number. This seems to be on digital phones only. I have...
Forum: IP Telephony and Convergence 11-02-2011, 07:50 AM
Replies: 5
Views: 19,245
Posted By troy
That would be me... I'm thinking maybe this was...

That would be me... I'm thinking maybe this was do to a SP? Just trying to see if anyone else has had this issue.
Forum: IP Telephony and Convergence 10-26-2011, 02:56 PM
Replies: 5
Views: 19,245
Posted By troy
Call log

Can anyone tell me why my call log button on my 9620 phone does not light up when the call goes to voicemail? If i call it and hang up while the phone is ringing the call log button will light up and...
Forum: Avaya Aura & Unified Communications 10-26-2011, 10:15 AM
Replies: 1
Views: 13,997
Posted By troy
Call log

Can anyone tell me why my call log button on my 9620 phone does not light up when the call goes to voicemail? If i call it and hang up while the phone is ringing the call log button will light up and...
Forum: Avaya Aura & Unified Communications 03-14-2011, 01:11 PM
Replies: 3
Views: 22,239
Posted By troy
Group-Paging

I want to make a group page but with more than the allowed limit (32), is there a way to do this? I am running CM 5.2.
Forum: Contact Center Applications 01-07-2011, 10:44 AM
Replies: 4
Views: 25,562
Posted By troy
Call Center

I am pulling a VDN report from BCMS and the data i see is 22 calls offered, 19 ACD calls, and 0 abanded calls. How can the ACD calls be less than the calls offered if there are no abanded calls?
...
Forum: IP Telephony and Convergence 12-22-2010, 01:45 PM
Replies: 3
Views: 18,295
Posted By troy
Thanks Manish, i will try to upgrade the FW and...

Thanks Manish, i will try to upgrade the FW and see what happens :)
Forum: Avaya Aura & Unified Communications 12-17-2010, 03:32 PM
Replies: 1
Views: 15,725
Posted By troy
Caller stuck on hold

I have a couple 4610sw IP phones that if i put a caller on hold i can't get them back, it's like i lost the call but the caller is actually still on hold untill they eventually hang up. Does anyone...
Forum: IP Telephony and Convergence 12-17-2010, 03:27 PM
Replies: 3
Views: 18,295
Posted By troy
Can't get call back when put on hold

I have a couple 4610sw IP phones that if i put a caller on hold i can't get them back, it's like i lost the call but the caller is actually still on hold untill they eventually hang up. Does anyone...
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