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Forum: IP Office Contact Center 02-09-2017, 01:39 AM
Replies: 2
Views: 1,177
Posted By akilmister
Which IPOCC and IP Office versions are you...

Which IPOCC and IP Office versions are you running?
What Client are the agents trying to answer the calls from? Thick CCUI, WebUI thin client, or Chrome App?
If WebUI or Chrome app are you using...
Forum: IP Office Contact Center 02-08-2017, 02:41 AM
Replies: 1
Views: 1,600
Posted By akilmister
The ability to access the Contact Recorder...

The ability to access the Contact Recorder recordings via the SFDC plugin is not currently possible. More of a feature request for future releases.
Forum: IP Office Contact Center 02-07-2017, 07:52 AM
Replies: 6
Views: 5,360
Posted By akilmister
Contact Recorder does not actually support the DB...

Contact Recorder does not actually support the DB vacuum feature (at least not yet anyway).
Although there is no way to supress this alert the good news is that there is no technical impact to the...
Forum: IP Office Contact Center 05-24-2016, 02:29 AM
Replies: 1
Views: 1,140
Posted By akilmister
IPOCC supports PCM 8,000 kHz, 16 bit, Mono...

IPOCC supports PCM 8,000 kHz, 16 bit, Mono format.
I can't recommend where to get alternative hold music files from however there are tools out on the internet that can convert your music of choice...
Forum: IP Office Contact Center 05-24-2016, 01:09 AM
Replies: 1
Views: 774
Posted By akilmister
IP Office 9.1.6

IP Office 9.1.6
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