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Forum: Telephones, Adjuncts, and Adapters 12-04-2013, 06:19 PM
Replies: 6
Views: 12,373
Posted By thomsc
I'll try that if the 3.2.1 doesn't pan out but...

I'll try that if the 3.2.1 doesn't pan out but currently the handset for some reason is working...and I have no idea why. I'll confirm with the user that both issues are gone tomorrow and try...
Forum: Telephones, Adjuncts, and Adapters 12-04-2013, 01:00 AM
Replies: 6
Views: 12,373
Posted By thomsc
Apparently, I cannot open a service request since...

Apparently, I cannot open a service request since I'm not technically the partner or customer.

My telephony team has not yet approved anything beyond 3.1.3 for use...but I didn't want to proceed...
Forum: Telephones, Adjuncts, and Adapters 12-03-2013, 04:09 PM
Replies: 6
Views: 12,373
Posted By thomsc
I am still waiting to hear back from the user. ...

I am still waiting to hear back from the user. "Freezing" is the best term I could think of but is not entirely comprehensive. Sometimes the user will come to work at 8 am and find that he could...
Forum: Telephones, Adjuncts, and Adapters 12-03-2013, 11:19 AM
Replies: 6
Views: 12,373
Posted By thomsc
Question 9620L Handset not functional after upgrade to 3.2.1 software

I'm not a telephony guy, but I have updated the software on the 46xx and 96xx almost as frequently as they have been made available and I've never had any difficulty.

I'm currently having a...
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