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Search: Posts Made By: thiel2
Forum: Small and Medium Business Communications 10-30-2019, 04:49 PM
Replies: 2
Views: 729
Posted By thiel2
If you were dealing with a single IP 500 control...

If you were dealing with a single IP 500 control unit, you would have a short code of 9N / Dial / N / 50:Main to take what you dialed after 9 and send it to the ARS table that sends the call out on...
Forum: Small and Medium Business Communications 09-26-2019, 12:08 PM
Replies: 3
Views: 1,419
Posted By thiel2
https://downloads.avaya.com/css/P8/documents/10104...

https://downloads.avaya.com/css/P8/documents/101047024
Forum: IP Telephony and Convergence 09-24-2019, 01:38 PM
Replies: 2
Views: 713
Posted By thiel2
Ensure that your local subnet is NOT the same as...

Ensure that your local subnet is NOT the same as the IP Office. Ensure that you have a default route in the IP Office back to the Sonicwall.
Forum: Small and Medium Business Communications 09-24-2019, 01:36 PM
Replies: 3
Views: 1,419
Posted By thiel2
J139 phones do not support H.323 signalling, only...

J139 phones do not support H.323 signalling, only SIP.

Delete your H.323 extension (leave the User, it is fine)
Create a new SIP extension instead

The license is still an Avaya IP Endpoint...
Forum: IP Telephony and Convergence 09-18-2019, 09:24 AM
Replies: 6
Views: 1,036
Posted By thiel2
Lets revisit how you access the Viking Ring Down...

Lets revisit how you access the Viking Ring Down from the IPO.

Are you dialing a short code? Do you have a line appearance?

If you are dialing a short code, how is it set up?

Usually you...
Forum: IP Telephony and Convergence 09-17-2019, 11:32 AM
Replies: 7
Views: 978
Posted By thiel2
So during the course of the day, you are changing...

So during the course of the day, you are changing the base extension to match the user extension as the users move around the campus and use different phones?

Or are you trying to line up your...
Forum: IP Telephony and Convergence 09-17-2019, 09:54 AM
Replies: 7
Views: 978
Posted By thiel2
You have a bit of a conundrum because the phones...

You have a bit of a conundrum because the phones are IP phones. IP phones retain the extension number that they are registered to the system with. This is why you can unplug an IP phone, move it to a...
Forum: IP Telephony and Convergence 09-16-2019, 10:41 AM
Replies: 6
Views: 1,036
Posted By thiel2
700504556 IS the com code for a Combo Card -...

700504556 IS the com code for a Combo Card - Digital Stations on 1-6, Analog Stations on 7-8, ATM-4 on 9-12. Maximum of 2 supported on the IP 500 V2 control unit.

So unless you're using ports 7...
Forum: IP Telephony and Convergence 09-10-2019, 09:44 AM
Replies: 6
Views: 1,036
Posted By thiel2
Does the audio ever kick in, like after about 3...

Does the audio ever kick in, like after about 3 seconds?

How are you accessing the ring-down from the IPO? Are you dialing a short code, or have you added a line appearance?

Are you in Basic or...
Forum: Small and Medium Business Communications 08-30-2019, 01:17 PM
Replies: 3
Views: 2,040
Posted By thiel2
You create a hunt group, no members, no...

You create a hunt group, no members, no voicemail, probably check the box to exclude from directory. Give it a name like "RouteCalls" and an extension number like say 1000

On a supervisor's phone,...
Forum: Small and Medium Business Communications 08-30-2019, 10:23 AM
Replies: 3
Views: 2,040
Posted By thiel2
Is it for temporary closure or a change to the...

Is it for temporary closure or a change to the department's operating hours?

If a permanent schedule change, no, it needs to be done in VM Pro Client

If a temporary closure, you can do things...
Forum: Small and Medium Business Communications 08-15-2019, 08:49 AM
Replies: 2
Views: 2,171
Posted By thiel2
In the SIP trunk URI, use either */*/* or...

In the SIP trunk URI, use either */*/* or Auto/Auto/Auto (depends on the release of your IPO) - make sure outgoing group id is unique for the URI.

Now the ARS will honor the Ns87654321 telephone...
Forum: Telephones, Adjuncts, and Adapters 08-09-2019, 01:48 PM
Replies: 5
Views: 4,249
Posted By thiel2
* Download and unzip the H.323 6.8.1 Software...

* Download and unzip the H.323 6.8.1 Software from Avaya support site
* Upload the files to the IPO
* Power up the phone, answer NO at the Auto Provision question
* Go into Admin,...
Forum: Small and Medium Business Communications 06-11-2019, 09:06 AM
Replies: 5
Views: 1,677
Posted By thiel2
How about the VMware Host? Is the time correct on...

How about the VMware Host? Is the time correct on it?
Forum: Small and Medium Business Communications 06-10-2019, 07:28 PM
Replies: 3
Views: 1,811
Posted By thiel2
You would want S instead of C - S is Send the...

You would want S instead of C - S is Send the following number as Calling telephone number

When you don't specify the outgoing caller ID via short code or ARS table, and if an extension has a...
Forum: IP Telephony and Convergence 06-04-2019, 09:37 AM
Replies: 2
Views: 826
Posted By thiel2
Look on the front right - does it say "System...

Look on the front right - does it say "System Server" (V1) or "Control Unit" (V2)

Look on the back, does it have 2 slots for SD cards (V2), or does it have a "credit-card" installed and a slot...
Forum: Small and Medium Business Communications 05-31-2019, 12:12 PM
Replies: 7
Views: 4,536
Posted By thiel2
Shot in the dark - from Ext. 10 or 11, ...

Shot in the dark - from Ext. 10 or 11,

Feature 00
Left Intercom twice
#505-7-{extension number of one of those extensions that rings when it shouldn't}

Does the bottom line say 1-Assigned or...
Forum: Small and Medium Business Communications 05-22-2019, 05:22 PM
Replies: 1
Views: 1,357
Posted By thiel2
Don't know the answers to the first 2, but...

Don't know the answers to the first 2, but changing the NIC type is fine. Best to remove both of them, then add back the Lan and then add back the Wan. Sometimes you remove the Lan and add it back,...
Forum: Small and Medium Business Communications 05-09-2019, 10:10 AM
Replies: 5
Views: 2,482
Posted By thiel2
The phones and sidecar need to be on SIP 4.0...

The phones and sidecar need to be on SIP 4.0 firmware

Download the J100-IPT-SIP-R4_0_0_1-031919.zip , SIP 4.0.x file from support.avaya.com

On your IP 500 via Embedded File Manager, in the...
Forum: Small and Medium Business Communications 04-17-2019, 06:19 PM
Replies: 3
Views: 1,587
Posted By thiel2
Having trouble working out which version of IP...

Having trouble working out which version of IP Office you have, but based on your phone being a 1400 series phone, and the automated attendant recording code of 7841, I suspect you are using Basic...
Forum: Small and Medium Business Communications 04-15-2019, 03:33 PM
Replies: 2
Views: 910
Posted By thiel2
That's networking The SE should have an SCN...

That's networking

The SE should have an SCN like configured to the Expansion's LAN-1 address, the Expansion should have an SCN line configured to the SE's LAN-1 address. There should be an IP...
Forum: Small and Medium Business Communications 04-10-2019, 03:30 PM
Replies: 2
Views: 1,069
Posted By thiel2
Since it's an analog POTS trunk, there are not...

Since it's an analog POTS trunk, there are not routing digits coming in on it.

Remove the new route you have created, and leave in place the default route that is Any Voice, Line Group ID 0, and...
Forum: Small and Medium Business Communications 04-10-2019, 09:32 AM
Replies: 2
Views: 856
Posted By thiel2
User > User Tab > Password: Used for One-X...

User > User Tab > Password: Used for One-X portal, One-X Mobile, SoftConsole

User > Telephony Tab > Supervisor Settings Tab > Login Code: Used for Hot Desking

Extension > Extension Tab > Phone...
Forum: Small and Medium Business Communications 04-05-2019, 09:02 AM
Replies: 6
Views: 1,216
Posted By thiel2
On the computer that you run Manager on, you will...

On the computer that you run Manager on, you will find backup files from the IP Office, with the .bak extension. The file name will be the name of the control unit along with the date the file was...
Forum: Small and Medium Business Communications 04-01-2019, 03:52 PM
Replies: 6
Views: 1,798
Posted By thiel2
Cool - now that I see you are using System...

Cool - now that I see you are using System Status, here's something else you can do.....

On that Extensions view in System Status, click on any extension to highlight it. Press Control-a to...
Showing results 1 to 25 of 339

 
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