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Forum: Contact Center Applications 01-28-2014, 11:49 PM
Replies: 0
Views: 12,196
Posted By rcepul
AES - LYNC 2013 integration, conference feature

Hello,

We have implemented AES - LYNC 2013 integration and we have one inconvenience left -we are using conference feature (with conf button on the physical phone) quite often, but Lync client...
Forum: Contact Center Applications 05-10-2013, 01:00 AM
Replies: 4
Views: 13,878
Posted By rcepul
Question Last Agent Routing on CM needed

Hello,
we need a solution which could:
1. Determine which agent last spoke to a particular customer during the recent period of time (e.g. last 20 min).
2. Route an incoming call to the same agent...
Forum: Contact Center Applications 05-29-2012, 03:10 AM
Replies: 2
Views: 10,815
Posted By rcepul
Hi, Could you please explain in more detail...

Hi,
Could you please explain in more detail what do mean by "have the right button settings for all softphones(ports)."?
Forum: Contact Center Applications 05-22-2012, 08:23 AM
Replies: 2
Views: 10,815
Posted By rcepul
ContactStore warning: Service observe dropped unexpectedly

Hello,

we use Verint Quality Monitoring and ContactStore 7.8.1 for call recording, with AES5.2.2 & CM6.0.1.
When recording by QM rules, in ContactStore alarms and events we see Warnings: Port...
Forum: Contact Center Applications 08-22-2011, 03:52 AM
Replies: 3
Views: 21,426
Posted By rcepul
Application for exporting CMS reports data to the web?

Hi,

currently we are using OA database for exporting CMS reports data to the web, I wonder if there is any other available application for that? Could you share how are you providing CMS reports...
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