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Forum: Contact Center Applications 04-21-2016, 07:45 AM
Replies: 1
Views: 4,291
Posted By singh46
Hi, Following are the ACR requirements....

Hi,

Following are the ACR requirements. Please check them and verify. If that doesn't help please create support case.


CS 1000 Systems and IP Client Requirements
To use Avaya Contact...
Forum: Contact Center Applications 04-21-2016, 07:35 AM
Replies: 1
Views: 3,504
Posted By singh46
Hi, It is controlled GA right now. And only...

Hi,

It is controlled GA right now. And only few customers have this with approval from Avaya Product team. It is available for new install only and not for upgrade. It will be GA before August...
Forum: Contact Center Applications 04-21-2016, 07:28 AM
Replies: 1
Views: 5,196
Posted By singh46
Hi, You will find explanation for...

Hi,

You will find explanation for CSTAMakeCall and CSTAMakePredictiveCall in the TSAPI protocol reference guide. CSTAMakePredictiveCall is used by Dialer to making outbound calls which uses the...
Forum: Contact Center Applications 04-21-2016, 07:22 AM
Replies: 1
Views: 6,217
Posted By singh46
Hi, CSTAMonitorEndedEvent is sent by PBX to...

Hi,

CSTAMonitorEndedEvent is sent by PBX to inform an application that a
domain-control association has been terminated because the domain was removed or
changed to become an invalid domain by...
Forum: Contact Center Applications 07-27-2015, 03:19 AM
Replies: 1
Views: 2,660
Posted By singh46
Hi, UUI can't be obtained via SMS. Using...

Hi,

UUI can't be obtained via SMS. Using telephony web services it can obtained if monitor is established on the device and CM has sent UUI on the event notification to AES

Thanks,
Jatinder...
Forum: Contact Center Applications 07-27-2015, 03:13 AM
Replies: 1
Views: 2,408
Posted By singh46
Hi, You need to check ACR configuration that...

Hi,

You need to check ACR configuration that which partition has been configured to store Calls. ACR should store calls in Calls folder under that specific partition. Location defined for database...
Forum: Contact Center Applications 06-05-2015, 08:53 AM
Replies: 2
Views: 4,438
Posted By singh46
Hi Nelr, Please try to update/re-install...

Hi Nelr,

Please try to update/re-install the screen capture on the Agents desktop and then test.

Regards,
Jatinder Singh
Forum: Contact Center Applications 02-23-2015, 02:54 AM
Replies: 1
Views: 2,571
Posted By singh46
Regarding Question 2. You can monitor the VDN via...

Regarding Question 2. You can monitor the VDN via the AES however as far as sending that information via email for that you can get in touch with Avaya DevConnect to find if there is already any...
Forum: Contact Center Applications 02-10-2015, 06:35 AM
Replies: 1
Views: 3,302
Posted By singh46
Hi, You need to contact Avaya DevConnect....

Hi,

You need to contact Avaya DevConnect. They can provide you guide you on that.

Thanks,
Jatinder
Forum: Contact Center Applications 02-09-2015, 06:59 AM
Replies: 1
Views: 3,370
Posted By singh46
Hi, It seems an issue related to database....

Hi,

It seems an issue related to database. Please try to restart the service or reboot the OS.

Thanks.
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