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Search: Posts Made By: kirchenlo
Forum: Contact Center Applications 10-01-2012, 02:22 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
Hallo, here an update on the progress...

Hallo,


here an update on the progress so far. I have received the correct license from Avaya and the Offsite Agent does no longer produce the error "No TDM Gateway configured". I have now the...
Forum: Contact Center Applications 09-20-2012, 04:00 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
That's what I thought! But I was told my Avaya...

That's what I thought! But I was told my Avaya Support that my "old" license will work with the new software. I am actually waiting that they generate the correct license, I raised an SR for the...
Forum: Contact Center Applications 09-19-2012, 08:06 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
Do we need WebLM instead of local "Licenses...

Do we need WebLM instead of local "Licenses Server" with the new release?
Forum: Contact Center Applications 09-19-2012, 07:28 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
The installed version now are: Avaya Aura...

The installed version now are:

Avaya Aura Offsite Agent 6.2.0.448 Patch Level 1
Avaya Media Server 7.0.0.389 Patch Level 1 2 3 4...
Forum: Contact Center Applications 09-19-2012, 07:21 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
Hallo, we have now installed the...

Hallo,

we have now installed the applications accordingly to your suggestion, but apparently the license is no longer valid for the MAS server. That means on the license screen we have only the...
Forum: Contact Center Applications 09-19-2012, 06:36 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
This is what Avaya Support told us as well. I am...

This is what Avaya Support told us as well. I am just trying to reinstall the "new" version. Will keep you informed. We had as well some trouble with the customer firewall and this is solved today.
Forum: Contact Center Applications 09-18-2012, 03:58 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
Here is the screenshot. ...

Here is the screenshot.

http://www.lothar-kirchen.de/doc/em_media_gateway.bmp
Forum: Contact Center Applications 09-17-2012, 11:16 PM
Replies: 15
Views: 23,106
Posted By kirchenlo
Hallo, her the versions of the OA...

Hallo,

her the versions of the OA App'lication.

Offsite-Agent-6.0.0.412
Media-Application-Server-6.4.0.225

Screenshots will follow later today .
Forum: Contact Center Applications 09-17-2012, 11:36 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
Hallo Again, forgotten to mention the PBX,...

Hallo Again,

forgotten to mention the PBX, it is a CS1000M-Multigroup running release 7.5.

Greetings

Lothar
Forum: Contact Center Applications 09-17-2012, 11:32 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
Hallo, will attache the screenshots from the...

Hallo,

will attache the screenshots from the element manager tomorrow. It is a Avaya Aura CC 6.2, connected to an CS1K in AML mode. Liek I said I will provide the screenshots tomorrow.

Regards...
Forum: Contact Center Applications 09-15-2012, 04:51 AM
Replies: 15
Views: 23,106
Posted By kirchenlo
Unhappy Offsite Agent does not have any TDM Gateway configured

Hallo,


we have an issue with the offsite agent feature. We have installed and configured the feature as requested in the installation and commissioning guides, with the result that it is not...
Showing results 1 to 11 of 11

 
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