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Search: Posts Made By: marquardt
Forum: IP Office Contact Center 02-10-2016, 11:30 PM
Replies: 3
Views: 4,993
Posted By marquardt
Complete an E-mail

Complete an E-mail is a regular behavior of a contact center E-mail.

This is similar to the end of an conversation in the telephony mode.
After finishing a conversation the Agent can set an...
Forum: IP Office Contact Center 09-24-2015, 06:23 AM
Replies: 3
Views: 4,993
Posted By marquardt
Completed Email

A complete Email means the task is closed (finished).
[in telephony the conversation ended]
The complete state depends not on any action like reply. I
A complete Email Counts for the...
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