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Forum: Contact Center Applications 09-16-2011, 08:00 AM
Replies: 1
Views: 15,180
Posted By hanibey
Can't activate Master Script (AACC 6.2)

Hi,

I have installed Avaya Aura Contact Center 6.2 with the latest service pack.
But i have a problem with the TFE service and the scripts.

I start OD and connect to the CCMS but my Master...
Forum: Contact Center Applications 01-06-2011, 12:12 AM
Replies: 2
Views: 16,137
Posted By hanibey
Detecting abandoned calls in Rules Plug-in

Hi,

Is there a way to detect an abandoned call (a call that reached the agent but didn't get answered) through the Rules plug-in in order to perform an action?
Because i wanna retrieve the phone...
Forum: Contact Center Applications 10-22-2010, 06:54 AM
Replies: 1
Views: 18,570
Posted By hanibey
Reset root password on Voice Portal

Hi,

We have a customer that has lost his root password for the VPMS.
We still have access to the linux server and to the database.

So is there a way to reset the root password?
Can we change...
Forum: Avaya Aura & Unified Communications 10-06-2010, 02:49 AM
Replies: 1
Views: 21,888
Posted By hanibey
CM Logins

Hi,

I have CM 5.2 and i was wondering if i could increase the number of simultaneous logins (sessions) on it.

Thank you.
Forum: Avaya Aura & Unified Communications 10-06-2010, 02:37 AM
Replies: 0
Views: 15,220
Posted By hanibey
PIN code problem with SMS API

Hi,

I am using the SMS API through my application but the problem is that i was trying it with a login that doesn't have a PIN code.

I required some additional permissions (Busyout and Release...
Forum: Contact Center Applications 09-22-2010, 02:27 AM
Replies: 1
Views: 14,533
Posted By hanibey
Customer Identification Assistant

Hi,

When a call is incoming, i want the contact that opens on the Agent Desktop to be based on the UUI and not the Caller ID. I'm using CCE 4.1.2
This can be achieved using the Customer...
Forum: Contact Center Applications 09-22-2010, 02:27 AM
Replies: 1
Views: 13,938
Posted By hanibey
Preview Contact saved under different customerID

Hi,

I'm encountering a problem when using the outbound campaign with the contacts table. I have CCE 4.1.2.

When we are loading the campaign interaction, we are specifying the Contact ID, name,...
Forum: Contact Center Applications 09-02-2010, 12:38 AM
Replies: 5
Views: 20,654
Posted By hanibey
Thank you for sharing. very helpful!

Thank you for sharing. very helpful!
Forum: Contact Center Applications 09-01-2010, 02:36 AM
Replies: 5
Views: 20,654
Posted By hanibey
CCE database schema

Hello,

Where can we find the CCE database schema?

Thank you.
Showing results 1 to 9 of 9

 
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