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Forum: IP Office Contact Center 12-11-2018, 11:08 PM
Replies: 0
Views: 462
Posted By jtarjanyi
Solution Delivered Break on a button

Hello,

I have done couple of customization on the IPOCC client to show addtitional information to Agnets, Supervisors can turn of/off IVR threads via variables and the customer is happy with that,...
Forum: Small and Medium Business Communications 12-11-2018, 12:26 AM
Replies: 1
Views: 719
Posted By jtarjanyi
Exclamation IP500v2 WebManager not loaded

Hello,

I have tried to use the webmanager tool for IP500v2 but it stuck at loading.

https://i.imgur.com/cPQaYSI.png

I have tried to re-upload the system files to SD card but couple of files...
Forum: IP Office Contact Center 10-04-2017, 05:51 AM
Replies: 2
Views: 886
Posted By jtarjanyi
Check the "Implementing IP Office Customer Call...

Check the "Implementing IP Office Customer Call Reporter" guide 4.7 Database Actions part.
Forum: IP Office Contact Center 10-04-2017, 05:15 AM
Replies: 3
Views: 1,584
Posted By jtarjanyi
Anybody have suggestion to resolve this issue?

Anybody have suggestion to resolve this issue?
Forum: IP Office Contact Center 09-26-2017, 05:12 AM
Replies: 3
Views: 1,584
Posted By jtarjanyi
Unfortunately we stil have problem with that...

Unfortunately we stil have problem with that character encoding.
The Agent Web client change the "ű" and "ő" to q. I'm not sure if it is caused by the Tomcat WWW encodig. Any Idea how to fix it ?
Forum: IP Office Contact Center 09-13-2017, 02:19 AM
Replies: 3
Views: 1,584
Posted By jtarjanyi
Check Mark Never mind.. It seems it is a bug in bulit-in...

Never mind..
It seems it is a bug in bulit-in java script, because the outgoing messages are OK, but the incommings are bad in the Proxy log, but was OK in the application wich call the JavaScript.
Forum: IP Office Contact Center 09-13-2017, 01:37 AM
Replies: 3
Views: 1,584
Posted By jtarjanyi
Question IPOCC webchat - character coding

Hello,

Our customer want to use WebChat as part of IPOCC solution. With the example of IPOCC chat it works pretty well, but it seems we have proleblwm with character coding when non-english...
Forum: IP Office Contact Center 04-27-2017, 02:05 AM
Replies: 6
Views: 3,990
Posted By jtarjanyi
Many thanks!

Many thanks!
Forum: IP Office Contact Center 04-26-2017, 04:21 AM
Replies: 6
Views: 3,990
Posted By jtarjanyi
Hello, I think you have to post this...

Hello,

I think you have to post this question in a separate topic, because this is IPOCC related and not CCR.

Regards
Janos
Forum: Small and Medium Business Communications 04-24-2017, 01:18 AM
Replies: 0
Views: 1,804
Posted By jtarjanyi
Question Block caling huntgroup memebers

Hello,

In the customer IPO system (R10), there is a ServiceDesk huntgroup. They want to block calling the individual group members (only allowed for several privileged extension), only the...
Forum: Avaya Aura & Unified Communications 03-06-2017, 02:28 AM
Replies: 0
Views: 1,978
Posted By jtarjanyi
Adjunct route failover

Hello,

Does anybody have experience with the adjunct route failover? As I understand the feature description of adjunct route vector command, it will skip the next (and only one step) announcement...
Forum: IP Office Contact Center 11-30-2016, 04:32 AM
Replies: 6
Views: 3,990
Posted By jtarjanyi
Yep.. would be great to know how to use this...

Yep.. would be great to know how to use this macro posibility:

http://i.imgur.com/BXshrs5.png

Has someone any knowledge about this ?
Forum: IP Office Contact Center 11-28-2016, 03:31 AM
Replies: 6
Views: 3,990
Posted By jtarjanyi
Question IPOCC custom reporting

Hello,

We need to create custom reports for our customer, which will contain calculations, so the built-in reports is not suitable, but can provide base data.
I have 2 possibilities (I think):
...
Forum: Small and Medium Business Communications 11-14-2016, 08:26 AM
Replies: 2
Views: 4,746
Posted By jtarjanyi
IPO R10 import Users

Hi,

I want to import 300+ Users from a csv file into the new IPO R10 system, and experienced the Name fileds of the sample file are ignored and NewUserxxxx format name is generated. Is it a bug of...
Forum: IP Office Contact Center 11-09-2016, 03:04 AM
Replies: 1
Views: 2,019
Posted By jtarjanyi
IPOCC weekly/monthly report with user defined resolution

Hello,

Our customer want see daily, weekly, and monthly report in hourly divisions. Unfortunately if using 1 hour resolution for time axis setting and more than one day is selected, than the...
Forum: IP Office Contact Center 10-12-2016, 01:57 AM
Replies: 4
Views: 1,917
Posted By jtarjanyi
Thanks for suggestion, I will try it. ...

Thanks for suggestion, I will try it.

Regards
Janos
Forum: IP Office Contact Center 10-12-2016, 01:51 AM
Replies: 4
Views: 1,917
Posted By jtarjanyi
Yes I have tried this workaround, unfortunately...

Yes I have tried this workaround, unfortunately it not keep that state. It is changing during the day always, so it is very frustrating and useless :(
Forum: IP Office Contact Center 10-11-2016, 01:34 AM
Replies: 3
Views: 1,847
Posted By jtarjanyi
Check the "CCK_Customer_Number" task_tag. It...

Check the "CCK_Customer_Number" task_tag. It contains the ANI if it is recognized.
Forum: IP Office Contact Center 10-11-2016, 01:26 AM
Replies: 4
Views: 1,917
Posted By jtarjanyi
Wallboard

Hello,

My customer would like more sophisticated data on wallboard. They have 2x 9 skill and we need topic statistics (Answared, Lost, and waiting calls).
I start build wallboard with Single...
Forum: IP Office Contact Center 10-10-2016, 03:22 AM
Replies: 2
Views: 2,491
Posted By jtarjanyi
Thank you!

Thank you!
Forum: IP Office Contact Center 10-10-2016, 03:21 AM
Replies: 3
Views: 1,851
Posted By jtarjanyi
Yes I have check this, however I did not...

Yes I have check this, however I did not understand why need an AgnetGroup in the call flow if the IVR will handle the call.
It seems this is normal and logic behavior of dialer, because the dialer...
Forum: IP Office Contact Center 09-21-2016, 07:59 AM
Replies: 3
Views: 1,851
Posted By jtarjanyi
Any idea or useful information ?

Any idea or useful information ?
Forum: IP Office Contact Center 09-19-2016, 04:40 AM
Replies: 3
Views: 1,851
Posted By jtarjanyi
Dialer

Hello,

Is the IPOCC dialer can make IVR based outgoing campaign?
I mean the dialer got a list os numbers, start dialing out based on the campaign settings, and when a customer answer the call,...
Forum: IP Office Contact Center 09-12-2016, 05:26 AM
Replies: 2
Views: 2,491
Posted By jtarjanyi
IPOCC Most idle agent

Hello,

One of my customer experienced, their Agents did not got equal amount of calls. The expectation is the most idle agent get the next call.

What is the default call routing method of...
Forum: IP Office Contact Center 09-08-2016, 12:32 AM
Replies: 9
Views: 2,453
Posted By jtarjanyi
Telephony has no problem, I just faced this kind...

Telephony has no problem, I just faced this kind of problem, when try to switch on chat functionality. I will install the client on an other PC as well today.
Showing results 1 to 25 of 95

 
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